Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
SR. MANAGER, CODING INTEGRITY AND QUALITY IMPROVEMENT
FIDELIS CARE
09.2021 - Current
Manage a team of three Registered Nurses, one physician, and an Executive Assistant.
Management responsibilities include, but are not limited to, hiring and termination decisions, coaching and development, rewards and recognition, performance management, and staff productivity.
Manage and motivate employees to be productive and engaged in work.
Accomplish multiple tasks within established timeframes.
Maintain a professional, organized, and safe environment for employees.
Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolve staff member conflicts, actively listened to concerns, and found an appropriate middle ground.
Maximize performance by monitoring daily activities and mentoring team members.
MANAGER, DRG DEPARTMENT
FIDELIS CARE
10.2020 - 09.2021
Increased team productivity by implementing streamlined processes and effective communication strategies.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Facilitated successful cross-functional collaborations to complete key projects, fostering strong working relationships among team members.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained a professional, organized, and safe environment for employees and patrons.
CODING MANAGER, HIM DEPARTMENT
ST JOHN'S EPISCOPAL HOSPITAL
01.2020 - 10.2020
Improved coding efficiency by implementing new software tools and providing training for team members.
Streamlined workflow processes for increased productivity and reduced turnaround time on projects.
Collaborated with cross-functional teams to optimize the coding process, resulting in improved accuracy and quality.
Developed comprehensive documentation to ensure consistency in coding practices across the team.
Mentored junior coders, enhancing their skills and knowledge through targeted coaching and guidance.
Established clear performance metrics to monitor progress and drive continuous improvement within the department.
Implemented ongoing training initiatives to keep staff up-to-date on industry trends and best practices in medical coding.
Resolved complex billing issues by conducting root cause analysis and working closely with stakeholders involved.
DRG VALIDATOR/COORDINATOR
MOUNT SINAI/BETH ISREAL
01.2016 - 12.2019
Assisted in the development of a robust data management strategy, incorporating validation as a critical component for maintaining high-quality information.
Increased confidence in organizational data by providing training on best practices for accurate data entry and validation to team members.
Reduced errors in data entry by implementing comprehensive validation checks and procedures.
Maintained exceptional attention to detail while reviewing large volumes of complex information for accuracy and consistency.
Assisted with regulatory compliance efforts by validating sensitive financial information for government reporting requirements.
Improved validation accuracy by diligently reviewing and analyzing data for completeness and correctness.
Education
Certificate - Management Essentials
Harvard Business School Online
Remote
05.2024
CPC Review Course -
Roxbury Institute
Jamaica Estates, NY
10.2020
900 Hour ICD10 Training Course -
NorthShore -LIJ
New Hyde Park, NY
06.2014
Medical Billing and Coding - Certificate, GPA: 4.0-Awarded President's List -
Sanford Brown Institute
Garden City, NY
07.2010
Bachelor's Degree in Liberal Arts/Concentration in Sociology -
College of New Rochelle
Brooklyn, NY
05.2006
Skills
Strategic Planning
Cross-Functional Collaboration
Operations Management
Cross-functional Team Coordination
Troubleshooting and problem resolution
Managing Operations and Efficiency
Idea Development and Brainstorming
Good Judgment
Volunteer Experience
Political Liaison for New Greater Bethel Ministries, 2007 - Present
Executive Board Member of the Guy R. Brewer Democratic Club, 2014 - 2024
Member of National Action Network - Queens Division, 2016 - 2024
Timeline
SR. MANAGER, CODING INTEGRITY AND QUALITY IMPROVEMENT
FIDELIS CARE
09.2021 - Current
MANAGER, DRG DEPARTMENT
FIDELIS CARE
10.2020 - 09.2021
CODING MANAGER, HIM DEPARTMENT
ST JOHN'S EPISCOPAL HOSPITAL
01.2020 - 10.2020
DRG VALIDATOR/COORDINATOR
MOUNT SINAI/BETH ISREAL
01.2016 - 12.2019
Certificate - Management Essentials
Harvard Business School Online
CPC Review Course -
Roxbury Institute
900 Hour ICD10 Training Course -
NorthShore -LIJ
Medical Billing and Coding - Certificate, GPA: 4.0-Awarded President's List -
Sanford Brown Institute
Bachelor's Degree in Liberal Arts/Concentration in Sociology -
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC