Lasandra Middleton
Change Management
New York,NY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
SR. MANAGER, CODING INTEGRITY AND QUALITY IMPROVEMENT
FIDELIS CARE
09.2021 - Current
- Manage a team of three Registered Nurses, one physician, and an Executive Assistant.
- Management responsibilities include, but are not limited to, hiring and termination decisions, coaching and development, rewards and recognition, performance management, and staff productivity.
- Manage and motivate employees to be productive and engaged in work.
- Accomplish multiple tasks within established timeframes.
- Maintain a professional, organized, and safe environment for employees.
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolve staff member conflicts, actively listened to concerns, and found an appropriate middle ground.
- Maximize performance by monitoring daily activities and mentoring team members.
MANAGER, DRG DEPARTMENT
FIDELIS CARE
10.2020 - 09.2021
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations to complete key projects, fostering strong working relationships among team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
CODING MANAGER, HIM DEPARTMENT
ST JOHN'S EPISCOPAL HOSPITAL
01.2020 - 10.2020
- Improved coding efficiency by implementing new software tools and providing training for team members.
- Streamlined workflow processes for increased productivity and reduced turnaround time on projects.
- Collaborated with cross-functional teams to optimize the coding process, resulting in improved accuracy and quality.
- Developed comprehensive documentation to ensure consistency in coding practices across the team.
- Mentored junior coders, enhancing their skills and knowledge through targeted coaching and guidance.
- Established clear performance metrics to monitor progress and drive continuous improvement within the department.
- Implemented ongoing training initiatives to keep staff up-to-date on industry trends and best practices in medical coding.
- Resolved complex billing issues by conducting root cause analysis and working closely with stakeholders involved.
DRG VALIDATOR/COORDINATOR
MOUNT SINAI/BETH ISREAL
01.2016 - 12.2019
- Assisted in the development of a robust data management strategy, incorporating validation as a critical component for maintaining high-quality information.
- Increased confidence in organizational data by providing training on best practices for accurate data entry and validation to team members.
- Reduced errors in data entry by implementing comprehensive validation checks and procedures.
- Maintained exceptional attention to detail while reviewing large volumes of complex information for accuracy and consistency.
- Assisted with regulatory compliance efforts by validating sensitive financial information for government reporting requirements.
- Improved validation accuracy by diligently reviewing and analyzing data for completeness and correctness.
Education
Certificate - Management Essentials
Harvard Business School Online
Remote05.2024
CPC Review Course -
Roxbury Institute
Jamaica Estates, NY10.2020
900 Hour ICD10 Training Course -
NorthShore -LIJ
New Hyde Park, NY06.2014
Medical Billing and Coding - Certificate, GPA: 4.0-Awarded President's List -
Sanford Brown Institute
Garden City, NY07.2010
Bachelor's Degree in Liberal Arts/Concentration in Sociology -
College of New Rochelle
Brooklyn, NY05.2006
Skills
- Strategic Planning
- Cross-Functional Collaboration
- Operations Management
- Cross-functional Team Coordination
- Troubleshooting and problem resolution
- Managing Operations and Efficiency
- Idea Development and Brainstorming
- Good Judgment
Volunteer Experience
- Political Liaison for New Greater Bethel Ministries, 2007 - Present
- Executive Board Member of the Guy R. Brewer Democratic Club, 2014 - 2024
- Member of National Action Network - Queens Division, 2016 - 2024
Timeline
SR. MANAGER, CODING INTEGRITY AND QUALITY IMPROVEMENT
FIDELIS CARE
09.2021 - Current
MANAGER, DRG DEPARTMENT
FIDELIS CARE
10.2020 - 09.2021
CODING MANAGER, HIM DEPARTMENT
ST JOHN'S EPISCOPAL HOSPITAL
01.2020 - 10.2020
DRG VALIDATOR/COORDINATOR
MOUNT SINAI/BETH ISREAL
01.2016 - 12.2019
Certificate - Management Essentials
Harvard Business School Online
CPC Review Course -
Roxbury Institute
900 Hour ICD10 Training Course -
NorthShore -LIJ
Medical Billing and Coding - Certificate, GPA: 4.0-Awarded President's List -
Sanford Brown Institute
Bachelor's Degree in Liberal Arts/Concentration in Sociology -
College of New Rochelle