LaSandra Swan
Los Angeles,CA
Summary
Veteran Collections Specialist with top-notch follow-through and methodical approach. Strong researcher successful at persuading customers and obtaining payments. Results driven Medical Biller with over 18 years of hands-on experience in account management, revenue generation and medical billing and coding. Accomplished in developing strategies to improve workflows and processes and actualizing procedures to enhance revenue generation. Demonstrated leadership skills guide teams towards success, optimize performance and sustain organizational success. Hardworking Collections Specialist bringing over 15 years of experience in sitting at collective bargaining table to resolve conflicts and mediate discussions. Excellent oral and written communication, organizational and problem-solving skills. Looking to apply knowledge and abilities to challenging new role.
Overview
22
22
years of professional experience
Work History
Lien Negotiator
Larry H. Parker
Los Angeles
03.2020 - Current
- Developed and implemented negotiation strategies to achieve desired outcomes.
- Analyzed current market trends and identified potential opportunities for improvement.
- Conducted research and gathered data from internal and external sources to inform negotiations.
- Negotiated with vendors, suppliers, customers, and other stakeholders on pricing, terms, contracts, agreements.
- Created financial models to assess the impact of proposed deals on the organization's bottom line.
- Coordinated with legal teams to ensure compliance with applicable laws and regulations.
- Collaborated with cross-functional teams to develop negotiation tactics that meet organizational objectives.
- Advised senior management on various negotiating strategies based on industry best practices.
- Provided guidance and training to team members regarding effective negotiation techniques.
- Assessed risk factors associated with different deal structures and provided recommendations accordingly.
- Prepared detailed reports outlining key elements of successful negotiations for review by management.
- Drafted proposals outlining specific terms and conditions of proposed agreements.
- Maintained accurate records of all negotiated deals in order to track progress over time.
- Ensured timely resolution of any issues arising during the negotiation process.
- Assessed risk levels associated with collective bargaining strategies.
- Gathered information and statistics for economic and labor-related proposals.
Senior Collections Specialist
Bank of America
Pasadena, CA
02.2005 - 03.2020
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Located and monitored overdue accounts using billing system to begin collections process.
- Recorded information about customers' financial status and collections status efforts.
- Processed payments over phone and set up recurring drafts.
- Met demands of busy collections group by performing high volume of daily calls.
- Reviewed accounts to determine payment plan compliance.
- Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Communicated with post office and credit bureaus to track delinquent clients to new addresses.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Negotiated rates with customers and entered payments into accounting system.
- Completed skip traces on customers failing respond to collection efforts.
- Recorded and updated customer personal accounts with accurate contact information.
- Received payment and posted to appropriate customer accounts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.
- Developed collection methods to achieve or exceed company financial goals.
- Advised delinquent customers on strategies for debt repayment.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Negotiated credit extensions and waivers when necessary.
- Monitored overdue accounts using automated information systems.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Recorded information about status of collection efforts.
- Received payments and posted amounts to customer accounts.
- Accepted and processed customer payments and applied toward account balances.
Customer Service Specialist
Carabella Clothing
Irvine, CA
01.2002 - 02.2005
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Educated customers on special pricing opportunities and company offerings.
Education
High School Diploma -
Phineas Banning Senior High School
Wilmington, CA06.1996
Skills
- Categorizing and Classification
- Relationship Building
- Stop Payments
- Verbal and Written Communication
- Billing and Invoicing
- Adding, Calculating and Billing Machines
- Active Learning
- Risk Management
- Time Management
- Contract Negotiation
- Problem-Solving
- Contract Administration
- Adaptability
- Business Correspondence Writing
- Analytical Thinking
- Attention to Detail
- Effective Communication
- Professionalism
- Performance Management
- Goal Setting
- Team Collaboration
- Reliability
- Multitasking
- Active Listening
- Decision-Making
- Excellent Communication
- Task Prioritization
- Analytical Skills
Timeline
Lien Negotiator
Larry H. Parker
03.2020 - Current
Senior Collections Specialist
Bank of America
02.2005 - 03.2020
Customer Service Specialist
Carabella Clothing
01.2002 - 02.2005
High School Diploma -
Phineas Banning Senior High School
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