LaSandra Swan
Los Angeles,CA
Summary
Veteran Administrative Specialist with top-notch follow-through and methodical approach. Strong researcher successful at persuading customers and obtaining payments. Results driven with over 18 years of hands-on experience in account management, revenue generation and medical billing and coding. Accomplished in developing strategies to improve workflows and processes and actualizing procedures to enhance revenue generation.
Overview
25
25
years of professional experience
Work History
Lien Negotiator
Larry H. Parker
Los Angeles
03.2020 - Current
- Developed and implemented negotiation strategies to achieve desired outcomes.
- Analyzed current market trends and identified potential opportunities for improvement.
- Conducted research and gathered data from internal and external sources to inform negotiations.
- Negotiated with vendors, suppliers, customers, and other stakeholders on pricing, terms, contracts, agreements.
- Created financial models to assess the impact of proposed deals on the organization's bottom line.
- Collaborated with cross-functional teams to develop negotiation tactics that meet organizational objectives.
- Advised senior management on various negotiating strategies based on industry best practices.
- Provided guidance and training to team members regarding effective negotiation techniques.
- Assessed risk factors associated with different deal structures and provided recommendations accordingly.
- Prepared detailed reports outlining key elements of successful negotiations for review by management.
- Drafted proposals outlining specific terms and conditions of proposed agreements.
- Maintained accurate records of all negotiated deals in order to track progress over time.
- Ensured timely resolution of any issues arising during the negotiation process.
- Assessed risk levels associated with collective bargaining strategies.
Senior Collections Specialist
Bank of America
Pasadena, CA
02.2005 - 03.2020
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Located and monitored overdue accounts using billing system to begin collections process.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Completed skip traces on customers failing respond to collection efforts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.
- Developed collection methods to achieve or exceed company financial goals.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Monitored overdue accounts using automated information systems.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Accepted and processed customer payments and applied toward account balances.
Administrative Assistant to the General Manager
Fritz Companies
Inglewood
02.2000 - 03.2005
- Answered and managed incoming calls from customers, vendors, and other staff members.
- Assisted in the preparation of presentations, reports, and other documents as needed by the General Manager.
- Compiled data for various projects and reports requested by the General Manager.
- Processed invoices received from vendors according to established procedures.
- Maintained confidential records related to personnel files, contracts, financial information.
- Created purchase orders as required by the organization's policies and procedures.
Education
High School Diploma -
Phineas Banning Senior High School
Wilmington, CA06.1996
Skills
- Risk Management
- Time Management
- Adaptability
- Effective Communication
- Professionalism
- Multitasking
- Decision-Making
- Analytical Skills
Timeline
Lien Negotiator
Larry H. Parker
03.2020 - Current
Senior Collections Specialist
Bank of America
02.2005 - 03.2020
Administrative Assistant to the General Manager
Fritz Companies
02.2000 - 03.2005
High School Diploma -
Phineas Banning Senior High School
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