Lasaro Cruz
Sandy Ridge,NC
Summary
Accomplished Administrator with a proven track record at Medical Facilities of America, excelling in organizational leadership and operations management. Increased occupancy to 98% through strategic planning and quality improvement initiatives. Skilled in team building and operational planning, fostering a positive work environment and driving significant revenue growth.
Experienced with overseeing nursing home operations and ensuring regulatory compliance. Utilizes leadership skills to enhance team performance and patient care standards. Track record of implementing effective operational strategies to improve facility efficiency.
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in NC and VA.
Focused, disciplined, and adept at strategic planning, leadership, and decision-making in high-pressure environments. Well-versed in tactical operations and crisis management, with solid foundation in communication strategies and logistical coordination. Committed to contributing to mission success and enhancing team efficiency and effectiveness.
Overview
10
10
years of professional experience
Work History
Administrator
Medical Facilities of America
06.2024 - Current
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Facilitated ongoing staff development through comprehensive training programs, mentorship opportunities, and performance evaluations.
- Implemented corrective action plans and solutions for employee write-ups and incident reports.
- Ensured regulatory compliance by conducting internal audits, addressing deficiencies promptly, and maintaining up-to-date knowledge of industry standards and regulations.
- Managed a budget of over $16.4 million and sustained an EBITDAR margin of 22%.
- Championed a resident-centered approach to care by actively soliciting feedback from patients' families regarding their experiences at the nursing home facility.
- Complied with statutory, regulatory, state and federal guidelines in terms of benefits and developed appropriate procedures to meet strategic initiatives for nursing home.
- Maintained strong knowledge of applicable governing requirements and submitted documentation and reports in accordance with Center for Medicaid/Medicare Services (CMS) programs.
- Oversaw risk management activities by developing safety protocols and promoting a culture centered around resident well-being to minimize potential liability concerns.
- Exceeded Revenue budgets by 3%.
- Implemented innovative marketing strategies to attract new residents while maintaining high occupancy levels in the nursing home facility.
- Utilized data analysis techniques to identify trends in patient outcomes and inform strategic decision-making processes.
- Managed financial transactions and functions for over 80 employees and 130+ patients.
- Managed financial performance, ensuring budget compliance and maximizing revenue generation through accurate billing and reimbursement practices.
- Guided and mentored 80+ employees in 154-bed facility while overseeing daily administrative tasks.
- Increased occupancy from 83% to 98%..
- Served as an advocate for resident rights, addressing any concerns or grievances promptly and ensuring fair resolution.
- Reduced staff turnover by fostering a positive work environment through open communication and proactive problemsolving.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Successfully negotiated client contract renewals to create increased revenue.
Administrator in Training
Medical Facilities of America
05.2023 - 06.2024
- Provided high-quality support to multiple departments by coordinating projects and managing communication between teams.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Spearheaded process improvements that increased overall team effectiveness through strategic planning sessions and follow-up action plans.
- Reduced errors in data entry and filing tasks by implementing robust quality control measures and regular audits.
- Supported Human Resources initiatives by assisting with recruitment efforts, onboarding new hires, and maintaining personnel files.
- Implemented new technology tools to automate routine tasks, allowing staff to focus on higher-value responsibilities.
- Served as a trusted liaison between staff members and senior leadership, fostering an open communication environment and promoting team cohesion.
- Developed strong working relationships with external vendors to secure favorable contract terms and timely delivery of goods or services.
- Ensured compliance with company policies and regulatory requirements through diligent documentation management practices.
- Created reports, presentations and other materials for executive staff.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Military Officer
United States Marine Corps
09.2014 - 10.2018
- Ensured compliance with regulations and policies through diligent oversight of daily activities and procedures.
- Developed and maintained positive relationships with staff in unit and in other units.
- Supervised work of junior officers, evaluated performance and produced detailed reports.
- Enhanced unit readiness by conducting thorough training sessions and implementing strategic planning initiatives.
- Coordinated joint exercises with foreign military partners to strengthen alliances and improve interoperability.
- Conducted comprehensive evaluations of equipment maintenance programs, identifying areas for improvement and increasing overall functionality rates.
- Organized morale-boosting events for unit members to promote camaraderie and foster a positive work environment.
- Led team of 150 personnel for successful completion of vital missions, ensuring safety and effectiveness in operations.
- Spearheaded risk management initiatives to mitigate potential hazards during complex operations.
- Developed contingency plans to minimize the impact of unforeseen challenges during critical missions.
- Monitored unit operations in dynamic, challenging environments with high level of situational awareness.
- Established effective communication channels among diverse teams, enabling seamless collaboration in joint operations.
- Trained personnel to improve performance and attain mission-ready status.
- Evaluated personnel performance and provided constructive feedback, promoting professional growth within the unit.
- Maintained accountability for over $10 million in military assets.
- Oversaw intelligence collection and produced reports for senior command.
- Directed intelligence gathering efforts, resulting in accurate assessments of enemy capabilities and intentions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Trained and mentored personnel in combat operations and tactics.
- Analyzed intelligence reports and identified potential tactical threats.
Education
MBA - Accounting
North Carolina A&T State University
Greensboro, NC12-2022
Skills
- Organizational leadership
- Operations management
- Quality improvement
- Personnel management
- Business development
- Data analysis
- Operational planning
- Excellent communication
- Team building
- Risk assessment
- Problem-solving aptitude
- Customer service
Timeline
Administrator
Medical Facilities of America
06.2024 - Current
Administrator in Training
Medical Facilities of America
05.2023 - 06.2024
Military Officer
United States Marine Corps
09.2014 - 10.2018
MBA - Accounting
North Carolina A&T State University
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