Summary
Overview
Work History
Education
Skills
Timeline
Manager

Lasasha Brown

Lufkin,TX

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Enterprising Job Title successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.

Overview

11
11
years of professional experience

Work History

Manager

CVS Pharmacy
Lufkin, TX
07.2018 - Current
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Approved regular payroll submissions for employees.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Recorded inventory sales into organization's weekly income report.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

CNA Trainee

Groveton Nursing Home
Groveton, TX
06.2020 - 08.2021
  • Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Measured and recorded food and liquid intake and output to report changes to medical and nursing staff.
  • Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.

Clerk

Texas Health And Human Services
Lufkin, TX
11.2016 - 06.2018
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Interacted with customers by phone, email or in-person to provide information.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Reviewed order data to verify transactions and shipping dates.
  • Received and routed business correspondence to correct departments and staff members.
  • Created reports and developed improvements and enhancements to automate records and file systems.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.

Healthcare Assistant

Lufkin State Supported Living Center
Lufkin, TX
02.2012 - 10.2016
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
  • Supervised patients on commodes, in toilets and bathrooms and assisted patients with hygiene needs.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Adhered to patient special diets and provided supplementary drinks under nursing staff supervision.
  • Arranged bedding and cushions to enhance patient comfort in bed and chairs.
  • Delivered high standard of holistic care to patients to promote equality and dignity.

Education

Business Administration

Angelina College
Lufkin, TX
02.2012

Lufkin High School
Lufkin, TX
08.2007

Skills

  • Staff Management
  • Managing Cash Register
  • Managing Employee Relations
  • Financial Management
  • Customer Service
  • Public Health
  • Manage Profitability
  • Data Protection
  • Government Policy
  • Photography
  • Desktop Publishing
  • Human Resources Department Processes
  • Sales Activities
  • Managing Terminations
  • Fire Safety Regulations
  • Financial Statements
  • Scheduling and Coordinating
  • Greet Guests
  • Managing Laborers
  • Sales Strategies
  • Employee Coaching and Motivation
  • Business Management Principles

Timeline

CNA Trainee

Groveton Nursing Home
06.2020 - 08.2021

Manager

CVS Pharmacy
07.2018 - Current

Clerk

Texas Health And Human Services
11.2016 - 06.2018

Healthcare Assistant

Lufkin State Supported Living Center
02.2012 - 10.2016

Business Administration

Angelina College

Lufkin High School

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Lasasha Brown