LaSasha Riggs
Tucson
Summary
Professional with experience in managing events, prepared for this role. Skilled in event planning, vendor coordination, and budget management. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable and resourceful, bringing creativity and organization to every project.
Overview
18
18
years of professional experience
Work History
Conference and Event Manager
Tucson Marriott University Park Hotel
10.2024 - 01.2025
- Optimized event budgets by negotiating contracts with vendors and suppliers.
- Oversaw event logistics by coordinating vendors, venues, and staff.
- Strengthened client loyalty by delivering memorable experiences that exceeded expectations.
- Led diverse teams by assigning roles and responsibilities aligned with individual strengths.
- Managed event schedules with detailed planning to enhance attendee experience.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated large-scale conferences for industry professionals, resulting in increased networking opportunities.
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
Sales Coordinator
Tucson University Park Hotel
08.2021 - 09.2024
- Collaborated with sales team to identify challenges and brainstorm solutions for improved performance.
- Cultivated strong relationships with clients, resulting in improved customer satisfaction and loyalty.
- Managed client accounts from initial inquiry through post-event follow-up, ensuring a cohesive experience throughout the entire process.
- Enhanced customer satisfaction with timely and efficient coordination of group events and reservations.
- Met monthly sales targets consistently through proactive outreach efforts such as email campaigns, cold calls, and networking events.
- Conducted site visits with prospective clients, showcasing venue offerings and providing detailed information on available packages.
- Negotiated contracts with external vendors, securing competitive pricing for services such as catering, audiovisual support, and accommodations.
- Provided exceptional customer service by addressing inquiries promptly and thoroughly to enhance overall client experience.
- Improved overall event success rates by carefully tracking progress against goals throughout planning process-adjusting strategy as needed.
- Collaborated with various departments to ensure seamless event execution and guest satisfaction.
- Maintained accurate records of all group bookings, payments, and correspondence using CRM software.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Night Auditor
Tucson Marriott University Park Hotel
03.2020 - 07.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Generated and printed daily financial reports to track hotel performance.
Rooms Coordinator
Tucson Marriott University Park Hotel
08.2018 - 02.2020
- Enhanced operational efficiency by implementing effective room inventory management practices.
- Streamlined the check-in process for a smoother guest experience by effectively communicating with front desk staff.
- Ensured accurate billing practices by closely reviewing folios and addressing discrepancies in a timely manner.
- Maximized revenue generation through effective yield management strategies during periods of high demand or low occupancy rates.
- Proactively addressed maintenance issues in guestrooms, reducing downtime and enhancing overall guest satisfaction.
- Increased guest satisfaction by efficiently coordinating room assignments and special requests.
- Maintained optimal room occupancy rates through close monitoring of reservation systems and coordination with other departments.
- Coordinated with catering teams to ensure that meeting spaces were set up according to client specifications, enhancing overall event success.
- Supported sales department efforts by providing relevant data on room availability, block bookings, and rate changes as needed.
- Resolved guest complaints promptly, ensuring positive outcomes and maintaining high levels of customer satisfaction.
- Managed group bookings efficiently, ensuring smooth coordination between multiple departments for seamless event execution.
- Upheld high standards for customer service and led by example.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Front Desk Agent
Tucson Marriott University Park Hotel
07.2017 - 07.2018
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
Customer Service Specialist
JcPenny
06.2014 - 10.2015
- Receive sale goal information from the Store Manager
- Responsible for maintaining a clean sale floor
- Ensure that coworkers and I follow the policies and regulations of the store
- Restock the sales floor when products are almost out
Records Clerk
Chinle Prosecutor's Office
07.2010 - 07.2011
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Generated reports from database systems to track records.
- Transferred inactive records to storage to free up space and preserve history.
- Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
- Followed established policies and procedures to maintain compliance with regulations.
- Assisted in audits preparation, ensuring all required documentation was easily accessible and update.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Resolved discrepancies in record data through thorough research and cross-referencing of related documents.
Student Intern
Chinle Prosecutor's Office
08.2006 - 07.2009
- Arrange a complex case management which consist of intake to closure (Adult and Juvenile Criminal Case) assist with policy and procedure guideline of the Prosecutor/Navajo Nation
- Knowledgeable in working with the computer; Microsoft Word, Excel, Spreadsheet and Power Point
- Maintain the Filing Management System at the Prosecutors' Office
- Arrange the Adult and Juvenile Criminal Case files in chronology order for the Prosecutor
- Maintain machine usage including; Xerox Machine, typewriter, telephone and fax machine
- Draft up motions and petitions (Juvenile) for the Prosecutor
- File motions, summonses, pleadings and order with the court house
- Screen all incoming/outgoing telephones call, take messages for personnel
- Maintain incoming/outgoing correspondence, sorting and distribution to staff
- Maintain and monitor Office equipment/supplies
- File complaints (adult criminal) cases with the courthouse
- Make sure the signature of the Prosecutors' is on the complaints
Education
Associate of Science - Liberal Arts & Sciences
Dine College
Tsaile05.2014
High School Diploma -
Chinle High School
Chinle05-2006
Skills
- Guest relations
- Team leadership and supervision
- On-site execution
- Schedule management
- Deadline management
- Guest management
- Team mentorship
- Brand awareness
- File management
- Registration management
- Cross-functional teams leadership
- Records management
Professionalstrengths
- Possess excellent communication skills, both verbal and written
- Possess strong organizational and management skills
- Goal-oriented and ability to handle multiple tasks
- Excellent phone skills
- Performs tasks in given time
Awards
Employee of the Month, 08/01/14
Officeskills
- Office Management
- Records Management
- Spreadsheets/Reports
- Calendaring
- Front-Deck Reception
- Scheduling
Timeline
Conference and Event Manager
Tucson Marriott University Park Hotel
10.2024 - 01.2025
Sales Coordinator
Tucson University Park Hotel
08.2021 - 09.2024
Night Auditor
Tucson Marriott University Park Hotel
03.2020 - 07.2021
Rooms Coordinator
Tucson Marriott University Park Hotel
08.2018 - 02.2020
Front Desk Agent
Tucson Marriott University Park Hotel
07.2017 - 07.2018
Customer Service Specialist
JcPenny
06.2014 - 10.2015
Records Clerk
Chinle Prosecutor's Office
07.2010 - 07.2011
Student Intern
Chinle Prosecutor's Office
08.2006 - 07.2009
Associate of Science - Liberal Arts & Sciences
Dine College
High School Diploma -
Chinle High School
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