La'Sasha Spencer
milkwaukee,WI
Summary
Dependable retail sales professional with experience in dynamic,high-performance environment. Skilled in processing transactions,cash handling,using registers etc. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly,quickly establishing rapport with customers that encourages repeat business. Drives sales-goals attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Manager
Regional Finance
Glehdale, WI
06.2023 - Current
- Prepared reports on new and existing loan activity for management review.
- Reviewed contracts for purchase transactions to ensure compliance with lender requirements.
- Maintained customer files in an organized manner to ensure accurate tracking of loans.
- Conducted credit checks, verified income and employment information, and obtained other required documentation from applicants.
- Tracked regulatory changes that might affect lending practices or policies.
- Monitored loan applications for completeness and accuracy prior to submission to underwriting department.
- Assisted loan officers with the preparation of loan documents and closing packages.
- Processed requests for payoff statements from borrowers or third parties.
- Answered questions regarding loan status and process from customers, real estate agents, title companies.
- Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones.
- Coordinated communication between loan officers, clients, and underwriting staff.
- Managed and updated client databases to ensure accuracy of contact and loan information.
- Generated estimates clients requested, sent pre-approval letters to agents and confirmed receipt of verification of employment documentation.
- Provided quotes and loan status updates to clients in a timely manner.
- Assisted with the preparation and closing of loan documents.
- Assisted in preparing loan application packages for submission to underwriting.
- Responded to inquiries from clients and lenders regarding loan status.
- Compiled and verified financial documents necessary for loan processing.
- Conducted follow-up with clients to ensure satisfaction post-closing.
- Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
- Processed payments from customers using various payment methods such as credit cards or cash.
- Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
Patient Care Coordinator
First Choice Health Center
Milwaukee, WI
03.2011 - 04.2024
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Educated patients on proper nutrition guidelines to promote healthy lifestyle habits.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Scheduled evaluations and procedures for patients.
- Provided administrative support for patient care staff.
- Processed patient intake information and updated medical records prior to treatment.
- Completed insurance verifications and claim forms for patient intake and processing.
- Communicated with patients to ensure quality of care and develop care plans.
Retail Sales Advisor
Spectrum
Milwaukee, WI
11.2018 - 06.2023
- Resolved customer complaints promptly and professionally.
- Handled daily banking procedures such as deposits or payments for purchases made by customers.
- Provided accurate information on product features and benefits to customers.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints promptly while providing excellent customer service.
- Developed effective relationships with other departments to meet customer needs.
- Maintained a clean and organized sales floor at all times.
- Processed returns, exchanges, refunds, layaways, special orders, gift cards.
- Assisted customers with product selection and purchase decisions.
- Upsold additional products or services when appropriate to increase sales revenue.
- Ensured compliance with safety regulations in the store environment.
- Tracked inventory levels to ensure items were available for sale when needed.
- Consistently met individual sales goals and objectives set by management.
- Demonstrated knowledge of store policies, products, services, and promotions.
- Communicated effectively with team members to coordinate successful completion of tasks.
- Executed promotional activities in accordance with company standards.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Operated cash registers to process transactions quickly and accurately.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Initiated friendly conversation with customers to determine level of assistance required.
- Created price tags and merchandise signs for new items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
Customer Service Manager
Walmart
Menomonee Falls, WI
12.2016 - 01.2018
- Monitored staff performance to ensure adherence to customer service standards.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Provided exceptional customer service to ensure customer satisfaction.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Evaluated and authenticated returns, exchanges and voids.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Restaurant Manager
Denny's Restaurants Franchise Association
Milwaukee, WI
03.2009 - 12.2016
- Established policies for cash handling procedures to maximize security measures.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Resolved conflicts among employees in an effective manner.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Ensured compliance with all food safety regulations and sanitation standards.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Assisted with kitchen preparation during peak times as needed.
- Maintained detailed records of sales transactions and daily shift reports.
- Adhered to all health department regulations regarding food storage and preparation.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
Dietary Aide
Alexian Village of Milwaukee
Milwaukee, WI
05.2004 - 01.2009
- Delivered meals to residents and patients in their rooms when requested.
- Assisted with preparation of snacks and other light meals.
- Ensured that all food was prepared according to established health standards.
- Monitored expiration dates on products and disposed of any spoiled or expired foods.
- Checked temperatures of hot food before serving it to patients and residents.
- Set up trays for patients upon request.
- Observed special diets prescribed by physicians or nutritionists.
- Prepared and served meals according to dietary guidelines.
- Cleaned and sanitized kitchen equipment and surfaces.
- Provided assistance with meal setup, serving, and clean up as needed.
Education
Certificate - Medical Office Computer Specialist
Kaplan College
Milwaukee, WI04-2009
Skills
- Employee Scheduling
- Operations Management
- Product and service knowledge
- Cost Reduction
- Sales monitoring
- Task Delegation
- Employee Performance Evaluations
- Budgeting and finance
- Money Handling
- Orientation and training
- Cost Control
- Sales Strategies
- Retail Operations
- Policy administration
- Google Drive
- Team motivation
- Compliance understanding
- Staff Management
- CSS
- Schedule oversight
- Staff Training and Development
- Sales Reporting
- Orientating and training
- Financial Management
- Employee performance evaluation
- Employee engagement
- Sales Growth
- Workload Management
- Policy Enforcement
- Consulting
- Microsoft Office expertise
- Staff Supervision
- Customer Relationship Management (CRM)
Certification
- Serve Safe
- Communications
- Manufacturing
Timeline
Assistant Manager
Regional Finance
06.2023 - Current
Retail Sales Advisor
Spectrum
11.2018 - 06.2023
Customer Service Manager
Walmart
12.2016 - 01.2018
Patient Care Coordinator
First Choice Health Center
03.2011 - 04.2024
Restaurant Manager
Denny's Restaurants Franchise Association
03.2009 - 12.2016
Dietary Aide
Alexian Village of Milwaukee
05.2004 - 01.2009
Certificate - Medical Office Computer Specialist
Kaplan College