LaSauna Cooper
La Marque,Texas
Summary
Versatile professional with a background in E-commerce fulfillment, billing, and customer service. Proven success in optimizing processes, enhancing customer satisfaction, and achieving measurable results. Seeking a challenging role that leverages my skills and expertise Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
1
1
Certification
Work History
E-Commerce Fullfilment Specialist
DHL Supply Chain
Union City, GA
09 2019 - 10 2022
- Spearheaded the implementation of a streamlined online order fulfillment process, resulting in a 20% reduction in processing time.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Evaluated customer needs and feedback to drive product and service improvements.
- Restructured customer service process, ensuring quicker response times.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Customer Service Representative
Better Business Bureau
Remote
01.2017 - 09.2019
- Successfully implemented adaptable call center processes for improved efficiency and reduced wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Dental Assistant
Southern Dental Group
League City, TX
04.2010 - 04.2012
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Implemented infection control protocols, ensuring a 100% compliance rate with industry standards.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Correctional Officer
Texas Department Of Criminal Justice
Texas City, TX
08.1997 - 07.2007
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Assisted in development of procedures and policies to maintain peace and order in facility.
Education
High School Diploma -
05.1988
Skills
- Quality Assurance
- Emergency Response
- Supply Management
- Effective cross-functional communication
- Strategic planning
- Collaborator
- Multitasking ability with excellent organizational skills
- Problem Solving
- Customer Service
- Cash Handling
Certification
- Certified Dental Assistant, Astrodome Career Center, Houston, TX - 2010
- Certified Corrections Officer, College of the Mainland, Texas City, TX - 1997
- Certified Nursing Assistant, College of the Mainland, Texas City, TX - 1994
Timeline
Customer Service Representative - Better Business Bureau
01.2017 - 09.2019
Dental Assistant - Southern Dental Group
04.2010 - 04.2012
Correctional Officer - Texas Department Of Criminal Justice
08.1997 - 07.2007
E-Commerce Fullfilment Specialist - DHL Supply Chain
09 2019 - 10 2022
Ball High School - High School Diploma,