Lasaundra Dasher
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
School Bus Driver
Miami Dade Public Schools
03.2003 - 06.2025
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
Lead Customer Service Representative
Alorica
10.2010 - 07.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Manager
Kmart
01.2000 - 02.2004
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Monitored the Restaurant Staff and Safety
Education
Certificate - Operations Management
Alison
Certificate - Food And Safety Hygiene
Alison
Certificate - HACCP Food And Safety
Alison
High School Diploma -
Miami Southridge Senior High School
Miami, FL08.1996
Skills
- Dependable and reliable
- Effective communication skills
- Operational Risk Management
- Safe Driving Practices
- CDL License
- Monitored Staff and Food Safety
- Computer Literate (Microsoft,Word Processor)
Timeline
Lead Customer Service Representative
Alorica
10.2010 - 07.2015
School Bus Driver
Miami Dade Public Schools
03.2003 - 06.2025
Customer Service Manager
Kmart
01.2000 - 02.2004
Certificate - Operations Management
Alison
Certificate - Food And Safety Hygiene
Alison
Certificate - HACCP Food And Safety
Alison
High School Diploma -
Miami Southridge Senior High School
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