Lasaundra Dasher
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
School Bus Driver
Miami Dade Public Schools
Flacity, FL
03.2003 - 06.2025
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
Lead Customer Service Representative
Alorica
Miami, FL
10.2010 - 07.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Manager
Kmart
Miami, FL
01.2000 - 02.2004
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Monitored the Restaurant Staff and Safety
Education
Certificate - Operations Management
Alison
Certificate - Food And Safety Hygiene
Alison
Certificate - HACCP Food And Safety
Alison
High School Diploma -
Miami Southridge Senior High School
Miami, FL08.1996
Skills
- Dependable and reliable
- Effective communication skills
- Operational Risk Management
- Safe Driving Practices
- CDL License
- Monitored Staff and Food Safety
- Computer Literate (Microsoft,Word Processor)
Timeline
Lead Customer Service Representative
Alorica
10.2010 - 07.2015
School Bus Driver
Miami Dade Public Schools
03.2003 - 06.2025
Customer Service Manager
Kmart
01.2000 - 02.2004
Certificate - Operations Management
Alison
Certificate - Food And Safety Hygiene
Alison
Certificate - HACCP Food And Safety
Alison
High School Diploma -
Miami Southridge Senior High School