Lasaundra Kelly
Jackson,MS
Summary
Dynamic Administrative Assistant with a proven track record at MS Department of Human Services, excelling in customer service and data entry. Adept at maintaining confidentiality and organizing records, I foster strong client relationships while ensuring efficient office operations. A dedicated team player, I leverage critical thinking to enhance productivity and streamline processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
MS Department of Human Services
03.2024 - 11.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Armed Security Officer
Guard One Security
10.2021 - 03.2024
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Completed full building and grounds patrols to spot and investigate concerns.
- Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
- Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
- Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.
- Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
- Maintained physical fitness to perform physically demanding job tasks.
- Controlled access to property to secure facility and grounds from unauthorized entry.
Assistant Manager
Dollar General
01.2015 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
Housekeeper
Comfort Inn & Suites
06.2014 - 08.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
High School Diploma -
Terry High School
Terry, MsSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- Microsoft outlook
- Computer proficiency
- Critical thinking
- Clerical support
- Customer relations
- Strong problem solver
- Scheduling
- Office management
- Professional communication
- Scheduling and calendar management
- Dedicated team player
- Recordkeeping
- Appointment scheduling
- Excel spreadsheets
- Verbal communication
- Deadline oriented
- Records management
- Professional and mature
- Mail management
- Meeting arrangements
- Multi-line telephone systems
- Business administration
- Bookkeeping
- Attendance record management
- Writing reports
- Account management
- Employee timesheet processing
- Database management
- Training and coaching
- Supervising staff
- Project management
- Office equipment maintenance
- Reception oversight
- Correspondence writing
Accomplishments
- Assisted management with the training of 4 new staff members.
- Data Reporting - Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
- Recognized by customers and Assistant manager for expedient and effective service.
- Successfully resolved many customer issues per day .
Certification
- Guard Training
- Business Management Certificate
- Licensed to carry
Languages
English
Full Professional
Timeline
Administrative Assistant
MS Department of Human Services
03.2024 - 11.2024
Armed Security Officer
Guard One Security
10.2021 - 03.2024
Assistant Manager
Dollar General
01.2015 - 12.2021
Housekeeper
Comfort Inn & Suites
06.2014 - 08.2019
High School Diploma -
Terry High School
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