LaSchelle Woodward
Summary
Proven Patient Service Representative and Certified Dialysis Technician with a strong background in HIPAA compliance and customer service excellence, notably at Corewell Health and Davita. Demonstrated ability to enhance patient satisfaction and streamline clinic operations through effective communication and meticulous attention to detail. Skilled in insurance verification and patient confidentiality, contributing to improved clinic efficiency and patient trust. Organized Patient Service Representative with 12 years of experience in healthcare. Knowledgeable in patient care and patient registration with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Corewell Health
12.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Certified Dialysis Technician(CCHT)
Davita
11.2014 - 10.2023
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Performed routine quality control and safety checks on all equipment.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Provided education to patients and their families on dialysis treatment processes and at-home care requirements.
- Actively participated in team meetings, collaborating on strategies for continued improvement in patient care and clinic operations.
- Performed vascular access site assessments prior to each treatment session, reducing potential risks associated with needle placement.
- Called pts about treatments and provided updates to Nephrologist about patients health
Education
Medical Assistant Certification (Diploma) - Medical Assistant/Phlebotomy
Sandford-Brown College
Grand Rapids06.2012
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Patient confidentiality
- Patient Intake
- Payment Collection
- Office Administration
- Healthcare industry understanding
Accomplishments
- Achieved Nephrology Certification by completing National Competency Exam with accuracy and efficiency.
- Achieved Access Manager position for Dialysis patients. Made our Clinic #2 in the Region for access.
- Achieved timely check-ins by introducing Epic for patient registration tasks.
Certification
- Certified Dialysis Tech, Davita - 2017- current
- Patient Services Representative Training - December 2023
- Epic Training- December 2023
- CWOW training August 2023
Timeline
Patient Service Representative
Corewell Health
12.2023 - Current
Certified Dialysis Technician(CCHT)
Davita
11.2014 - 10.2023
Medical Assistant Certification (Diploma) - Medical Assistant/Phlebotomy
Sandford-Brown College