Summary
Overview
Work History
Education
Skills
Timeline
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Lasea Peay

Charlotte,NC

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

11
11
years of professional experience

Work History

Sr Admin Appeals

Talent Bridge
08.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Maintained accurate patient records with diligent data entry and attention to detail.
  • Followed data entry protocols, rules and regulations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.

Remote Call Center Representative

Maximus
10.2023 - 02.2024
  • Provide comprehensive support and resolve customer inquiries through chat, maintaining a professional demeanor to ensure customer satisfaction.
  • Troubleshoot and resolve technical issues, offering step-by-step guidance to customers, and escalate advanced problems to relevant departments.
  • Document all customer interactions and transactions meticulously, ensuring a thorough record of each issue and the resolution provided.
  • Collaborate with team members to refine customer support processes and consistently meet or surpass key performance indicators related to response, resolution times, and customer satisfaction levels.

Remote Customer Service Representative

Cigna
10.2021 - 08.2023
  • Delivered comprehensive support by addressing customer inquiries, ensuring product knowledge was conveyed, and facilitating order management, billing, and technical assistance.
  • Enhanced service quality by utilizing customer feedback to identify improvement opportunities, resulting in process optimizations.
  • Collaborated with cross-functional teams to resolve intricate customer issues, maintaining meticulous records to inform future interactions and reporting.

Remote Customer Service Representative

IBEX
10.2019 - 01.2020
  • Resolved customer inquiries and complaints, ensuring timely and effective solutions that enhanced customer satisfaction.
  • Collaborated with various departments to address complex issues, resulting in seamless problem resolution and meeting client requirements.
  • Managed administrative duties, including database updates and report generation, while maintaining meticulous records of customer interactions and transactions.

Customer Service Rep

Convergys
01.2014 - 01.2015

Education

High School Diploma -

Penn Foster Career School
Scranton, PA

Skills

  • Call Center Operations, Customer Service Experience, Customer Service Background, Excellent Communication Skills, Negotiation Abilities, Customer Service, De-Escalation Techniques, Account Management, Call Documentation, Promotional Support, Quality Control, Microsoft Office, Data Entry, Professional Telephone Demeanor, Route Management, Adaptability and Flexibility, Multitasking, Organizational Skills, Policies and Procedures Adherence, Sales and Upselling, Effective Communication, Customer Retention Strategies, Data Evaluation, Written Communication, Analytical Thinking, CRM Software, Conflict Resolution, Computer Literacy, Problem-Solving, Time Management, Relationship Building, Powerpoint, Computer Skills, Effective Listening, Word, Excel, Outlook, Teamwork, Friendly, positive attitude,Teamwork and collaboration, Problem-solving

Timeline

Sr Admin Appeals

Talent Bridge
08.2024 - Current

Remote Call Center Representative

Maximus
10.2023 - 02.2024

Remote Customer Service Representative

Cigna
10.2021 - 08.2023

Remote Customer Service Representative

IBEX
10.2019 - 01.2020

Customer Service Rep

Convergys
01.2014 - 01.2015

High School Diploma -

Penn Foster Career School

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Lasea Peay