LaShá Allen
Philadelphia,PA
Summary
Reliable helper offering 20 years of experience in related roles. Hardworking and dedicated with unyielding work ethic. Commended for promoting workplace safety and implementing improved safety training protocols.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Vehicle Coordinator
SEPTA
Philadelphia, Pennsylvania
01.2011 - Current
- Collaborated closely with other departments to ensure that all logistical needs were met in a timely manner.
- Actively monitored fuel consumption levels across the depot in order to identify areas for improvement in efficiency.
- Organized driver schedules to ensure efficient utilization of depot's resources.
- Provided training for new drivers on safety procedures and regulations.
- Interpreted data from GPS tracking systems in order to optimize routes taken by drivers.
- Coordinated with mechanics to diagnose mechanical issues and arrange for repair or replacement of faulty components.
- Maintained records of vehicle use & locations, fuel mileage, daily cleanliness, inspections for shop
- Communicated with upper management and drivers to build lasting relationships.
Mechanic Helper
Southeastern public transportation authorization
Philadelphia, PA
11.2004 - Current
- Assisted mechanics with repairs and maintenance of vehicles.
- Inspected vehicle components for damage or wear.
- Passed test for 3rd class mechanics before being hired at septa from Lincoln tech
- Performed basic tests on vehicles to determine their condition.
- Cleaned engine parts using degreasers and solvents.
- Installed new car batteries, spark plugs, and air filters.
- I’m also trained to do Blocker work
- I have trapeze experience
- Multi tasking while giving out buses that are working while coordinating with shop foreman,bus drivers, bus dispatchers, control center, & street supervisors
- Very attentive about times and placements of vehicles making sure bus can leave safely and have space to park safely while things are moving
Shadowing Student
SEPTA
Philadelphia, PA
02.2023 - 05.2023
- Gained insight into the daily operations of Septa management daily operations
- Adhered to all safety protocols while observing drivers and customers at Broad & Oleny
- Maintained accurate records of observations made while shadowing Pam Terrel
- Assisted with administrative tasks including answering phones, scheduling appointments, and filing paperwork.
- Shadowed professionals to learn best approaches and appropriate methods to handle issues.
Shipping Forklift Operator
Fedex freight
Bensalem, Pennsylvania
08.2015 - 03.2016
- Operated the forklift safely within warehouse environment, following all safety protocols.
- Supported other members of the team during peak periods such as holidays or special events.
- Provided assistance with packing boxes prior to shipment if needed.
- Inspected, maintained and serviced forklifts to ensure they were in safe working order.
- Organized warehouse space for maximum efficiency, ensuring that all items were labeled correctly and stored securely.
- Assisted in unloading containers when necessary, using appropriate lifting equipment.
- Used RF scanners accurately to record product movements in the system.
- Followed company policies and procedures while operating the forklift at all times.
- Ensured that all orders were shipped out on time according to customer requirements.
- Managed loading dock area efficiently, ensuring that no damage was caused during loading and unloading operations.
- Verified inventory records against physical counts of stock on hand, reporting any discrepancies immediately.
- Checked freight bills against products received to confirm accuracy of shipments.
- Moved heavy items from one location to another utilizing the forklift.
- Loaded and unloaded pallets of goods onto trucks using a forklift.
Cleaner
SEPTA
Philadelphia, Pennsylvania
11.2004 - 01.2007
- Emptied wastebaskets and replaced liners.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Transported trash bags to designated disposal areas.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Scrubbed walls to remove scuff marks or stains.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
Commercial Customer Service Representative
PECO
Aston, PA
04.2000 - 03.2002
- Answered customer inquiries via telephone, email and in-person.
- Processed orders using a computerized order entry system.
- Resolved customer complaints in an efficient and timely
- Promoted from Residential to Commercial accounts
- Operated 3 Walkie Talkies to gain access with my 5 installers at any given time that I scheduled in advance
- Kept updated documentation of clients info and access to property also who to contact when dealing with corporations
- Documented every call with notes and access info so that when I wasn’t available someone could direct my installers to gain entry
- Worked with IT to give more access to my installers who could not see all the notes on the small screens they were given
- Also worked with IT to update logging info so that peco can see updated documentation in real time instead of waiting for overnight updates
- Multi tasking was a must while contacting store owners while on radio with my crew and scheduling times that were more convenient based on routes that were given daily.
- Adaptable to change at minutes notice because a manager may make the appointment but the owner may not approve and will need special time frames when business is not fully operational
Education
Associate of Science -
Lincoln Technical Institute
Philadelphia, PA09-2002
High School Diploma -
King Martin Luther High School
Philadelphia, PA06-1999
Skills
- Parts Replacement
- Testing and troubleshooting
- Safety Procedures
- Technical knowledge
- CDL
- Computer Skills
- Customer Service
- Multitasking
- Scheduling
- Appointment Scheduling
- Paperwork Processing
- Positive and professional
- Record keeping
- Team communication
- Problem solving
- Logistics coordination
- Equipment maintenance
- Vehicle operation
- Safe driving practices
Hobbies
- Reading Self help/ Motivational books
- Learning new skills
- Cooking
- Traveling
- Working out
Timeline
Shadowing Student
SEPTA
02.2023 - 05.2023
Shipping Forklift Operator
Fedex freight
08.2015 - 03.2016
Vehicle Coordinator
SEPTA
01.2011 - Current
Mechanic Helper
Southeastern public transportation authorization
11.2004 - Current
Cleaner
SEPTA
11.2004 - 01.2007
Commercial Customer Service Representative
PECO
04.2000 - 03.2002
Associate of Science -
Lincoln Technical Institute
High School Diploma -
King Martin Luther High School