Lasha' Allen
Helper
Philadelphia,PA
Summary
Goal-driven Scheduling Specialist bringing 18 years' experience in SEPTA. Successful at working under tight deadlines and demanding objectives.
Overview
24
24
years of professional experience
Work History
Diesel Mechanic Helper
Southeastern Pennsylvania Transportation Authority Septa
Philadelphia, PA
11.2004 - Current
- Checked fluid levels in vehicles and topped off as needed.
- Identified worn or damaged parts and removed them for replacement.
- Cleaned, lubricated, and maintained vehicles, equipment, tools, and work areas.
- Assisted mechanics with repairs to brakes.
- Communicated effectively with dispatchers via two-way radios or cell phones.
- Received and dispatched calls for emergency services.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes.
- Coordinated with other dispatchers to ensure efficient schedules were met.
- Performed administrative duties and prepared documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate/calculate estimated arrival times, and provide directions when necessary.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Utilized various software systems to facilitate movement, planning and scheduling.
Scheduling Specialist Commercial
PECO
Philadelphia, PA
01.2000 - 01.2002
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Created, updated, and monitored project schedules for multiple departments.
- Maintained accurate records of all tasks completed by the team.
- Assigned tasks to appropriate personnel based on their skill level and availability.
Education
Automotive Technology -
Lincoln Technical Institute - Philadelphia
Philadelphia, PA06.2003
Some College (No Degree) -
University of Maryland - Eastern Shore
Princess Anne, MDSkills
- Recordkeeping Understanding
- Schedule Management Expertise
- Documentation Skills
- Recordkeeping Experience
- Customer Relations Abilities
- Professional Telephone Demeanor
- Schedule Management
- Critical Thinking
- Equipment installation
- Hand and power tools
- Maintenance and Repair
- Good Telephone Etiquette
- Teamwork and Collaboration
- Active Listening
- Service coordination
- Updating logs
- Routing orders
- Verifying coverage
- Maintaining call metrics
- Prioritizing calls
- Dispatching field personnel
- Employee training
- Dispatching procedures
- Excellent Communication
- Multitasking Abilities
- Organization and Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
Diesel Mechanic Helper
Southeastern Pennsylvania Transportation Authority Septa
11.2004 - Current
Scheduling Specialist Commercial
PECO
01.2000 - 01.2002
Automotive Technology -
Lincoln Technical Institute - Philadelphia
Some College (No Degree) -
University of Maryland - Eastern Shore
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