Lasha Beasley
Hotel Rep
Las Vegas
Summary
Highly skilled and customer-focused professional with extensive experience in hospitality and customer service. Known for excellent interpersonal skills, attention to detail, and the ability to maintain a positive attitude in fast-paced environments. Adept at managing guest relations, resolving issues promptly, and ensuring seamless operations. Seeking a Front Desk position to contribute exceptional organizational and communication skills to a dynamic hotel team.
Overview
2026
2026
years of professional experience
1
1
Language
Work History
Hotel Front Desk Receptionist
Park MGM
2025 - Current
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Completed late check-ins and directed guests to rooms and facilities.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Utilized strong communication skills to effectively relay important information between staff members and management teams.
- Resolved service-related problems and documented actions in system.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Answered phone within 2 minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
Hair Stylist
Beasley Styles
01.2014 - Current
- Built strong customer relationships by providing personalized hair care services.
- Managed scheduling and client communications to ensure a seamless customer experience.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Resolved guest complaints about service or style.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased revenue by 20% upselling products and additional treatments during appointments.
Sales Associate Manager
AK Luxe Beauty
11.2021 - 12.2024
- Delivered exceptional customer service by assisting clients with purchases and providing detailed product knowledge.
- Resolved customer concerns professionally and efficiently to ensure satisfaction.
- Managed daily operations, including organizing inventory and handling returns/refunds.
- Optimized pricing strategies based on market research insights, ensuring competitiveness while maintaining profitability levels.
- Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
- Organized product displays to attract potential buyers and increase sales conversions.
- Built relationships with customers and community to establish long-term business growth.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Front Desk Agent
Holiday Inn Club Vacations
06.2021 - 08.2023
- Welcomed and assisted guests with check-in, check-out, and room assignments while providing excellent customer service.
- Addressed guest inquiries regarding hotel amenities, local attractions, dining, and transportation.
- Managed reservations, confirmed bookings, and maintained accurate records of room availability and guest accounts.
- Processed guest payments, posted charges, and ensured compliance with hotel billing policies.
- Handled incoming mail, messages, and communications via phone and other hotel systems.
- Enforced hotel credit policies and managed cash transactions and deposits according to company guidelines.
- Proactively greeted guests with a friendly demeanor to enhance the overall guest experience.
- Coordinated special requests, including restaurant reservations, transportation, and VIP services.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted in training new front desk agents, sharing best practices and procedures.
- Collected room deposits, fees, and payments.
Manager
Nkem African Market
08.2018 - 11.2021
- Recruited, trained, and supervised staff, fostering a customer-focused environment.
- Handled scheduling, inventory management, and operational planning.
- Resolved customer complaints and improved service delivery, ensuring repeat business.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed detailed plans based on broad guidance and direction.
Housekeeping
Tahiti Village
01.2018 - 07.2019
- Provided consistent, high-quality room preparation and guest service support.
- Communicated effectively with the front desk and maintenance teams to address guest concerns.
- Improved guest satisfaction by promptly addressing and resolving housekeeping issues.
- Improved cleanliness and guest satisfaction by providing thorough and efficient housekeeping services.
- Coordinated with housekeeping staff to uphold cleanliness standards throughout the property, enhancing overall guest satisfaction.
- Led housekeeping team of 5 staff to support EVS operations.
Housekeeping
Renaissance Hotel
03.2017 - 07.2019
- Ensured guest satisfaction by maintaining clean, comfortable, and well-stocked rooms.
- Collaborated with other hotel departments to meet guest needs and special requests.
- Upheld high standards of cleanliness and organization, creating a welcoming environment for guests.
- Maximized efficiency through careful organization of housekeeping carts and proper utilization of supplies.
- Assisted management in implementing new procedures for increased efficiency within the housekeeping department.
- Increased guest satisfaction by promptly addressing and resolving housekeeping concerns.
- Led housekeeping team of 5 staff to support EVS operations.
Sales Manager
Ron’s Smoke Shop
02.2006 - 10.2013
- Directed daily operations, staff supervision, and customer service initiatives.
- Developed strategies to meet sales and financial targets, boosting profitability.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Built relationships with customers and community to establish long-term business growth.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
High School Diploma -
Sultana High School
Hesperia, CA06-2007
Skills
- Exceptional customer service
- Proficient in task management
- Proficient in both written and verbal communication
- Strategic issue management
- Team collaboration
- Adaptable problem-solving
- Detail-oriented approach
- Understanding of hospitality standards
- Constructive mindset
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Sales Associate Manager
AK Luxe Beauty
11.2021 - 12.2024
Front Desk Agent
Holiday Inn Club Vacations
06.2021 - 08.2023
Manager
Nkem African Market
08.2018 - 11.2021
Housekeeping
Tahiti Village
01.2018 - 07.2019
Housekeeping
Renaissance Hotel
03.2017 - 07.2019
Hair Stylist
Beasley Styles
01.2014 - Current
Sales Manager
Ron’s Smoke Shop
02.2006 - 10.2013
Hotel Front Desk Receptionist
Park MGM
2025 - Current
High School Diploma -
Sultana High School
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