LaSha Brown
Washington,DC
Summary
Motivated individual with a solid foundation in IT support and cybersecurity, seeking an entry-level position to apply technical skills gained through virtual training and certification. Committed to contributing effectively to a team-oriented environment.
Overview
1
1
Certification
Work History
IT Support & Cybersecurity Trainee
Self-directed Projects
09.2024 - Current
- Lab 1: Technical Support & System Troubleshooting
- Installed and configured Windows, Linux, and macOS operating systems for lab environments
- Diagnosed hardware and software issues, troubleshooting problems such as driver conflicts, connectivity failures, and application errors
- Managed user accounts and applied security patches to operating systems to improve system stability and security
- Lab 2: Networking & Cloud Infrastructure Setup
- Configured local area networks (LAN), virtual private networks (VPN), and routers to maintain connectivity across remote environments
- Created and maintained virtual machines (VMs) using Google Cloud, optimizing them for security and performance
- Implemented firewall rules, monitored network traffic, and resolved network bottlenecks
- Lab 3: Cloud Security & Threat Management
- Applied cloud security best practices on Google Cloud Platform (GCP) to secure virtual machines, storage, and applications
- Configured Identity and Access Management (IAM) roles and permissions, ensuring least-privilege access
- Conducted cloud vulnerability assessments, identified weaknesses, and implemented security measures such as encryption and firewall configuration
- Lab 4: Cybersecurity Incident Response & Risk Management
- Simulated a cybersecurity incident response, including identifying the attack, isolating affected systems, and recovering data
- Used cloud monitoring tools (Cloud Audit Logs, Security Command Center) to detect and mitigate potential threats
- Developed and implemented strategies to prevent malware attacks and data breaches, securing the cloud environment
- Lab 5: Customer Support & Documentation
- Assisted in troubleshooting end-user issues via helpdesk tickets, resolving software installation errors, connectivity problems, and password resets
- Created detailed documentation for recurring technical issues, enabling more efficient future resolutions
Education
High School Diploma -
2026
Skills
- Technical Support & Troubleshooting: Proficient in diagnosing and resolving hardware, software, and networking issues
- System Administration: Experience in user account management, permissions, and OS configuration across Windows, Linux, and macOS
- Network Configuration: Skilled in setting up and troubleshooting LAN, VPN, firewalls, and router configurations
- Cloud Security: Hands-on experience with Google Cloud Platform (GCP), including identity management, encryption, and threat detection
- Cybersecurity Fundamentals: Knowledgeable in vulnerability assessments, incident response, and basic network security protocols
- Remote Support: Proficient with remote support tools such as TeamViewer, SSH, and remote desktop
- Backup & Recovery: Experienced in implementing backup strategies and data recovery solutions
Certification
- Google IT Support Professional Certificate
- Google Cloud Cybersecurity Professional Certificate
Projects
Cloud Security & Risk Management Project, Configured and deployed a secure cloud environment using GCP, applying multi-factor authentication, data encryption, and firewall policies. Simulated cyber-attacks to test cloud defense mechanisms, including incident detection and response. Network Troubleshooting & User Support Simulation, Managed a network of virtual machines and devices, troubleshooting connectivity and security issues. Provided technical support to users in a simulated helpdesk environment, focusing on efficient problem resolution.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Support & Cybersecurity Trainee - Self-directed Projects
09.2024 - Current
Academy of Hope - High School Diploma,