Lasha Chavo
Stone Mountain,GA
Overview
15
15
years of professional experience
Work History
MANAGER
LOVERN LOGISTICS
BUFORD, GA
01.2021 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
FRONT DESK MANAGER
The Read House Hotel
Chattanooga, TN
12.2017 - 12.2020
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Organized daily room assignments and ensured all necessary paperwork was completed accurately.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Assisted with training new staff members on front desk procedures and policies.
- Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Developed systems for tracking customer preferences to improve customer satisfaction ratings.
MANAGER
Return To Eden
ATLANTA, GA
01.2010 - 03.2020
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Reviewed contracts before signing them on behalf of the organization.
Education
Bachelor of Science - Sports And Fitness Administration
Central Georgia Technical College
Macon, GA05-2012
Skills
- Marketing
- Operations Management
- Performance Management
- Strategic Planning
- Expense Tracking
- Policy Implementation
- Contract Management
- Financial Management
- Staff Development
- Business Administration
- Sales management
- Negotiation
Timeline
MANAGER
LOVERN LOGISTICS
01.2021 - Current
FRONT DESK MANAGER
The Read House Hotel
12.2017 - 12.2020
MANAGER
Return To Eden
01.2010 - 03.2020
Bachelor of Science - Sports And Fitness Administration
Central Georgia Technical College
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