Deirdre Green
Eight Mile
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Seasoned professional whose honesty and integrity create effective leadership and optimal business relationships. Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high standards. Personable Customer Service Associate dedicated to providing the highest level of customer service. Authorized to work in the US for any employer.
Overview
19
19
years of professional experience
Work History
Cosmetologist
Graceful Touch Beauty Salon
Eight Mile
12.2023 - Current
- Examine hair texture and condition to determine appropriate treatment
- Promotes and sale salon services and products
- Educate guests on proper hair care
- Responded to customer inquiries by phone, email, and in person.
- Maintained cleanliness of salon equipment and tools.
- Engaged with customers by providing friendly conversation during services.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Massaged and treated scalp using hands, fingers or vibrating equipment.
- Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
- Carried out waxing services for eyebrows, legs, arms and other body parts.
- Combed, brushed and sprayed hair or wigs to set style.
- Recommends home care hair regimens and treatments
- Create repeated business by developing long-term relationships with regular customers
- Pre-book appointments to guarantee repeat business
- Provides customers with the total bill
- Take payments in exchange for services
- Issue receipts and change to customers
- Sanitize workstations and salon equipment for safety purposes.
Instacart Shopper
Instacart
Eight Mile
12.2023 - Current
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Provided exceptional customer service throughout the shopping experience.
- Scanned products using my phone to ensure it was what the customer ordered.
- Implemented feedback from clients to continuously improve service and client satisfaction.
- Asked store associates for help locating missing products.
- Prepared orders for delivery, including selecting items from shelves, bags and boxes.
- Delivered groceries on time according to company standards for customer satisfaction.
Warehouse Lead
Iberville Insulation
Theodore
08.2021 - 12.2024
- Read orders to verify attributes and quantities of merchandise.
- Removed damaged products from outgoing shipments during final inspections.
- Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
- Operated forklifts or pallet jacks to transport items.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Organized regular cleaning schedules for all warehouse areas to maintain cleanliness standards.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Facilitated communication between managers and staff regarding operational procedures and policies.
- Packaged finished products for shipping by shrink-wrapping, boxing and labeling.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Maintained compliance with OSHA regulations in regards to workplace safety standards.
- Packaged items with appropriate materials to prevent damage during shipping.
- Warehouse Production
- Finishing and packing Splenda Sucralose
- Supervising a group of Contractors making sure that they are meeting daily production and also meeting safety requirements while doing their job.
Cashier
Walmart
Montgomery
07.2016 - 02.2021
- Greet customers as they arrive to the registers
- Take payment in exchange of items sold
- Bag purchased items
- Identify prices of goods using memory or scanner
- Enter transactions in the cash register and provide customers with the total bill
- Issue receipts and change to customers
- Process credit/debit card and check payments
- Perform the duties of customer service representative when required
- Train other staff members to work as cashier
- Keep the work area tidy and clean.
Call Center Representative
Alorica
Montgomery
01.2013 - 07.2016
- Collected deposits or payments and arranged for billing.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Navigated through computer systems to review information and respond appropriately to callers.
- Updated customer accounts, addresses and contact information within call management databases.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Attended regular training sessions on updates and changes within the industry or organization.
- Performed outbound calling campaigns to promote new products or services.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Cosmetologist
Anointed Hands
Montgomery
01.2012 - 05.2016
- Examined hair texture and condition to determine appropriate treatment
- Promoted and sold salon services and products
- Educated guests on proper hair care
- Recommended home care hair regimens and treatments
- Created repeat business by developing long-term relationships with regular customers
- Pre-booked appointments to guarantee repeat business
- Politely answered the phone and scheduled appointments for clients
- Sanitized workstations and salon equipment for safety purposes.
Inventory Auditor
RGIS Inventory
Montgomery
07.2010 - 11.2012
- Customers rely on RGIS to count their business' inventory in an efficient, accurate and professional manner
- We travel from city to city, state to state scanning the barcodes for the current inventory at RGIS Customer locations to provide them with proper inventory information that will assist them in making better business decisions and better supporting their customers
- I also inventory Pharmacies as well as being a van driver getting myself and others to our destination safe and sound.
Team Leader
Glovis
Montgomery
01.2007 - 06.2010
- Managed and lead a team of employees
- Communicated company goals, safety practices, and deadlines to team
- Motivated team members and assesses performance
- Supported team manager and performed management duties when manager was absent or out of office
- Provided encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
- Assist management with new team member training
- Answered team member questions, helped with team member problems, and oversaw team member work for quality and guideline compliance.
Cashier
KFC
Montgomery , AL
06.2006 - 08.2007
- Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Completed opening, closing and shift change tasks by following company guidelines.
- Replenished condiments, napkins, utensils and other necessary items during shifts.
- Verified orders and bagged items for easy transport.
- Processed credit card payments and gave counter slips to customers for signatures.
- Processed refunds and exchanges according to company policy.
- Operated cash registers, credit card machines and other related equipment accurately.
- Reviewed contents on food trays to check complete order.
- Took orders, prepared foods and processed payments in full-service establishment.
Inspector in Quality Assurance and Quality Control
Therma Sys
06.2006 - 02.2007
- Inspected products and processing procedures to assess safety for consumption and compliance with government mandates.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Responsible for checking parts for any damages before packing and shipping them
- Monitor operations to ensure that they meet production standards
- Accept or reject finished items
- Remove all products and materials that fail to meet specifications
- Discuss inspection results with those responsible for products.
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
- Ensured that all relevant safety protocols were followed during inspections or tests.
Education
Certificate - Cosmetology
Virginia College
Montgomery , AL02-2011
High School Diploma -
Washington County High School
Chatom, AL05-2006
Skills
- Hair treatment
- Customer education
- Sales techniques
- Sanitation practices
- Communication skills
- Product knowledge
- Attention to detail
- Cash handling
- Salon management
- Team supervision
- Safety and compliance
- Warehouse operations
- Customer service
- Forklift operation
- Barcode scanning
- Team leadership
- Inventory auditing experience
Timeline
Cosmetologist
Graceful Touch Beauty Salon
12.2023 - Current
Instacart Shopper
Instacart
12.2023 - Current
Warehouse Lead
Iberville Insulation
08.2021 - 12.2024
Cashier
Walmart
07.2016 - 02.2021
Call Center Representative
Alorica
01.2013 - 07.2016
Cosmetologist
Anointed Hands
01.2012 - 05.2016
Inventory Auditor
RGIS Inventory
07.2010 - 11.2012
Team Leader
Glovis
01.2007 - 06.2010
Cashier
KFC
06.2006 - 08.2007
Inspector in Quality Assurance and Quality Control
Therma Sys
06.2006 - 02.2007
Certificate - Cosmetology
Virginia College
High School Diploma -
Washington County High School