La'Sha May
Dumfries,VA
Summary
System Administrator with extensive experience at Leidos in device configuration and Windows system administration. Skilled in problem resolution and optimizing operational efficiency through strategic backup and recovery policies. Acknowledged for providing outstanding support and training, resulting in enhanced user experiences and system performance.
Overview
14
14
years of professional experience
Work History
System Administrator
Leidos
06.2023 - Current
- Provided Tier 1 & Tier 2 Help Desk support for calls and emails, ensuring timely and professional resolution of user issues.
- Configure crypto device for network installation.
- Configure Cisco VoIP and VTC plus provide installation.
- Travel to various conus sites to provide hardware support.
- Updated inventory databases for effective property management.
- Managed asset management inventory control system for customer on private network, utilizing barcode scanner and label printer to streamline tracking.
- Utilized IT Security Monitoring software, including Citrix Director and SolarWinds, to enhance system performance and security.
- Perform data transfers from unclassified system to classified.
- Create user accounts in windows active directory.
- Grant users’ access to shared folders.
Security Monitor- Part Time
USIS/PAE
08.2011 - 12.2025
- Initiated visitor clearances, prepared access lists, and checked identification badges to prevent unauthorized access to restricted areas.
- Manage the movement of contracted laborers within secure government facilities.
- Facilitated interactions between non-cleared visitors and personnel at secure government buildings, ensuring compliance with security protocols.
- Maintained security logs, authored routine and incident-related security reports, and delivered security briefings to enhance situational awareness.
System Administrator
Cognito Cyber Group LLC
05.2021 - 02.2023
- Maintain configuration, and reliable operation of computer systems, network servers, and virtualization/ VMware.
- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
- Administered user accounts, roles, access, and privileges.
- Executed regular backups, disaster recovery, and failover procedures to ensure data integrity and system availability.
- Resolved and documented user-reported PC problems and application issues through ticketing system, improving user satisfaction.
- Delivered customer service support and training on software use via phone, email, and Skype, enhancing user proficiency.
- Perform Rapid 7 and Nmap scans on a disconnect network plus upload the data in an auditing and assessing system.
- Managed GitLab server operations to ensure seamless version control and collaboration among development teams.
- Preform Data Transfers from unclassified system to classified.
- Test developed software applications.
Computer - Administrator
Skanes Technology Group LLC
12.2019 - 05.2021
- Built Win 10 laptops, installing safe boot and encryption software to enhance security.
- Set up user accounts and workstations.
- Resolved hardware and software issues using various testing tools and techniques to maintain system functionality.
- Use remote tool to assist trouble shooting for user.
- Troubleshoot video teleconferencing equipment.
- Executed monthly anti-virus scans on laptops to ensure system security.
- Upgrade systems with new releases and models.
- Facilitated data transfer from unclassified to classified systems, ensuring compliance with security protocols.
- Maintain current knowledge of relevant technology.
- Draft standard operating procedures.
Service Desk/Component Mission Admin
General Dynamics
10.2018 - 12.2019
- Respond to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
- Utilized remote tools to assist users with troubleshooting technical issues.
- Provide software and systems troubleshooting and support.
- Provided technical support and training to end-users, enhancing their ability to resolve issues independently.
- Installed and configured application software and hardware, ensuring readiness for user deployment.
- Guided and led less experienced technicians, fostering skill development and improving overall team capability.
- Set up accounts and workstations.
- Process access request to add user to shared drives, email groups and applications.
- Maintain current knowledge of relevant technology.
- Upgrade systems with new releases and models.
Desktop Support Mid-Level
DHA
04.2018 - 09.2018
- Monitored performance of customer desktop infrastructure, suggesting improvements to enhance efficiency.
- Resolved backlog of support requests by priority, documenting troubleshooting steps and providing regular updates.
- Perform ongoing maintenance and future planning needs of the company's desktop environment.
- Walk customers through installing applications and computer peripherals.
- Conducted remote troubleshooting sessions to diagnose and resolve technical issues for customers.
- Direct unresolved issues to the next level of support personnel.
- Report customer feedback and potential product request.
- Upgraded systems with new releases and models to ensure optimal functionality.
Procurement Specialist
Jacobs Engineering
11.2017 - 04.2018
- Executed daily procurement activities to support operational needs and deliver procurement support to customers.
- Maintain communication with suppliers during the course of procurement in order to ensure timely delivery while maintaining compliance.
- Receive and process simple to complex purchase request; place orders; verifies receipt of purchase.
- Processed and executed orders accurately and efficiently.
- Prioritized daily tasks to consistently meet SLAs for internal and external customers.
Computer Systems Admin III
Jacobs Engineering
Chantilly, Virginia
09.2016 - 11.2017
- Troubleshot hardware and Windows software issues efficiently.
- Installed and configured workstations at remote locations.
- Supported tech field specialists and management by providing accurate workstation data for decision-making.
- Conducted daily site surveys to gather and analyze workstation PC metrics for performance assessment.
- Managed and maintained spreadsheets to track and optimize workstation inventory information.
- Created and submitted service tickets for prompt issue resolution.
- Trained customers on new setups to ensure effective use.
- Corresponded with clients, scheduled appointments, and updated calendars.
Customer Services Specialist
Aecom
08.2015 - 09.2016
- Responded to telephone, walk-in, and email inquiries regarding building operations, ensuring timely and accurate information delivery.
- Coordinated and scheduled meeting reservations for staff and clients, optimizing room usage and availability.
- Use two-way radios to dispatch and respond to emergency and routine request for services.
- Record daily events into electronic log.
- Photocopied routine reports and correspondences, distributing them to appropriate personnel for effective communication.
Education
Bachelor of Science - Information Technology
Strayer University
Alexandria, VA12.2021
High School Diploma -
Forest Park Senior High School
Woodbridge, VA06.2004
Skills
- Device configuration and updates
- Microsoft Office 365 proficiency
- Problem resolution strategies
- Windows system administration
- Backup and recovery policies
- Hardware and software installation
- Data backup solutions
- Diagnosing Windows issues
- Server maintenance
Security Clearance
- Active TS (D0D)
- Active Q
Timeline
System Administrator
Leidos
06.2023 - Current
System Administrator
Cognito Cyber Group LLC
05.2021 - 02.2023
Computer - Administrator
Skanes Technology Group LLC
12.2019 - 05.2021
Service Desk/Component Mission Admin
General Dynamics
10.2018 - 12.2019
Desktop Support Mid-Level
DHA
04.2018 - 09.2018
Procurement Specialist
Jacobs Engineering
11.2017 - 04.2018
Computer Systems Admin III
Jacobs Engineering
09.2016 - 11.2017
Customer Services Specialist
Aecom
08.2015 - 09.2016
Security Monitor- Part Time
USIS/PAE
08.2011 - 12.2025
Bachelor of Science - Information Technology
Strayer University
High School Diploma -
Forest Park Senior High School