Lasha Mermanishvili
Maineville,OH
Summary
Focused and dedicated to developing new skills through learning opportunities. Strive for growth and display phenomenal ambition to see projects through to completion and ultimate success. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Specialist II
Eversana
8990 Duke Blvd, Mason, OH 45040
02.2022 - Current
- Established goals and created action plans to achieve goals.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
Customer service
Eversana- Johnson and Johnson
02.2021 - 02.2022
- Handle inquiries about prescriptions, status checks and problem resolution
- Processing of documented information
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Completed call documentation while speaking with customers.
Customer Service Representative
Anthem Blue Cross And Blue Shield
10.2019 - 02.2020
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Evaluated customer account information to assess current issues and determine potential solutions
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Consulted with customers to determine best methods to resolve service and billing issues
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Documented conversations with customers to track requests, problems and solutions
- Resolved average of 150 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Logistics Account Executive
Total Quality Logistics
10.2017 - 04.2018
- Performed routine office tasks, including copying, answering telephones, file management and data entry, to keep operations at optimal levels and better serve internal and external customers
- Collaborated with management, sales and engineering to adjust plans and maintain targets
- Set up delivery of freight materials to arrive in time for production start date
- Resolved complaints and eliminated delays by collaborating with vendors and updating strategies
- Negotiated prices with dispatchers for account sales purposes
- Made sales and broke the record on the account I was working on with $20,000 revenue in 2 weeks.
Education
High School Diploma -
Kings High School
Skills
- Java
- HTML & CSS
- C
- Microsoft PowerPoint
- Data Entry Software
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Mathematics
Certification
- IT Fundamentals , Sinclair Community College - 2023
- NYLF(National Youth Leadership Forum) - 2014
Timeline
Program Specialist II
Eversana
02.2022 - Current
Customer service
Eversana- Johnson and Johnson
02.2021 - 02.2022
Customer Service Representative
Anthem Blue Cross And Blue Shield
10.2019 - 02.2020
Logistics Account Executive
Total Quality Logistics
10.2017 - 04.2018
High School Diploma -
Kings High School