LASHA NASH
Davenport,IA
Summary
Hardworking employee enthusiastic about learning the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Shift Leader
Office Pride Commercial Cleaning Services
12.2023 - Current
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Maintained clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Evaluated staff performance and provided coaching to address inefficiencies.
Driver
Reliable Non Emergency Medical Transport
12.2023 - 07.2024
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Addressed and resolved customer inquiries and concerns, fostering positive relationships.
- Enhanced customer satisfaction by providing courteous and efficient service during transport.
General Laborer Temporary Hire
Warner Restoration
04.2023 - 11.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as respirator and solutions.
- Enhanced customer satisfaction by providing prompt, high-quality services for water, fire, and mold damage restorations.
- Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
Production Worker
Hill and Valley Bakery
10.2020 - 04.2023
- Maintained clean work environment, ensuring compliance with both company standards and regulatory requirements.
- Assisted in training new employees, sharing expertise on best practices for optimal performance within production environment.
- Improved product quality by conducting regular inspections and addressing any issues promptly.
- Aided quality control efforts by rigorously testing finished products against established specifications before shipment approval.
- Increased pallet stacking efficiency by implementing a systematic approach to loading and unloading.
- Transported items to delivery pallets using electric pallet jack.
- Reduced downtime through proactive equipment maintenance and timely troubleshooting of issues.
Supervisor
HMSHost
06.2018 - 09.2020
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Ordered new supplies and food to maintain service levels.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
Crew Member
Mc Donalds
03.2016 - 02.2018
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Became familiar with products to answer questions and make suggestions.
Crew Member
Arby's restaurant
12.2015 - 01.2016
- Improved customer satisfaction by providing efficient and friendly service during peak hours.
- Expedited orders with accuracy, resulting in reduced wait times for customers.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Processed orders on POS system and accepted cash and charge payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Trained newly hired employees on routine tasks and customer service.
Sales Manager
Top Notch Associates
12.2012 - 12.2015
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Communicated product quality and market comparisons by creating sales presentations.
- Prepared sales presentations for clients showing success and credibility of products.
Education
North High School
Davenport, IASkills
- Computer Experience
- Economic backgrounds Safe driver training
- Clean MVR report
- Microsoft Office, Word Excel and PowerPoint
- Route logs
- Additional Information Sales/Marketing
- Promotional Display Merchandising
- Exceptional communication and presentation Communication/Negotiation
- Conflict Resolution
- Resolving problems quickly in a diplomatic way
- Shipping and packaging
- Interact effectively with people of diverse backgrounds
- Customer Service
- Cash Handling
- Team Leadership
- Positive Attitude
Timeline
Shift Leader
Office Pride Commercial Cleaning Services
12.2023 - Current
Driver
Reliable Non Emergency Medical Transport
12.2023 - 07.2024
General Laborer Temporary Hire
Warner Restoration
04.2023 - 11.2023
Production Worker
Hill and Valley Bakery
10.2020 - 04.2023
Supervisor
HMSHost
06.2018 - 09.2020
Crew Member
Mc Donalds
03.2016 - 02.2018
Crew Member
Arby's restaurant
12.2015 - 01.2016
Sales Manager
Top Notch Associates
12.2012 - 12.2015
North High School
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