Lasha Russ

Proven Customer Service Representative with a track record of enhancing customer loyalty at Insite managed solutions, adept in critical thinking and problem resolution. Leveraged active listening to improve retention rates significantly. Skilled in navigating high-stress situations and proficient in call center operations, ensuring superior service and efficient dispute resolution. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.