Summary
Overview
Work History
Education
Skills
Timeline
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LaSha Thompson

Kansas City,MO

Summary

Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Successful HR Assistant with background completing various administrative support and general human resources duties. Reliable with well-rounded skills to aid employees and department staff. Talented at applying wide knowledge of policies and procedures for compliance.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Bread Financial
01.2023 - 08.2023
  • .
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

HR Assistant

Hallcon
01.2019 - 08.2023
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
  • Maintained office supplies, distributed mail and processed invoices for payment.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Partnered with management team to coordinate on-boarding and off-boarding processes.

Tracking Specialist

CH Robinson
05.2013 - 01.2018
  • Examined cargo and freight shipments to check goods' condition.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Originated and implemented operational processes and procedures, amplifying productivity.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
  • Observed and tracked consignments to verify timely deliveries and accurate invoicing.

CSR

Spectrum
09.2011 - 04.2013
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Data Entry Clerk

DST
11.2008 - 04.2013
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

Education

High School Diploma -

Genesis School
Kansas City, MO
05.1999

Skills

  • HR Policies
  • Greeting Visitors
  • Transcribing Meetings and Messages
  • Shift Change Procedures
  • Unemployment Claims
  • Human Resources Records
  • Personnel Files
  • Credit Card Payment Processing
  • Microsoft Word
  • Customer Service
  • Multi-Line Telephone Operation
  • Administrative Support

Timeline

Customer Service Representative

Bread Financial
01.2023 - 08.2023

HR Assistant

Hallcon
01.2019 - 08.2023

Tracking Specialist

CH Robinson
05.2013 - 01.2018

CSR

Spectrum
09.2011 - 04.2013

Data Entry Clerk

DST
11.2008 - 04.2013

High School Diploma -

Genesis School

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LaSha Thompson