LASHA THOMPSON
Kansas City,USA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Patient Support Associate
The University Of Kansas Health System
12.2023 - Current
- Assisted patients with inquiries, ensuring clear communication and support.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Resolved customer complaints using established follow-up procedures.
- Facilitated communication between patients and various departments and staff.
Leasing Consultant
Park Edge Apartments
09.2023 - 10.2023
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Guided prospective residents through property tours, showcasing amenities and fostering positive relationships.
- Managed resident inquiries and concerns, providing timely resolutions to enhance tenant satisfaction.
Customer Service Representative
Bread Financial
01.2023 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
HR Assistant
Hallcon
01.2019 - 08.2023
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Managed employee onboarding processes, ensuring compliance with company policies and procedures.
Tracking Specialist
CH Robinson
05.2013 - 01.2018
- Examined cargo and freight shipments to check goods' condition.
- Entered shipping information into computer system and estimated freight and postal rates.
- Originated and implemented operational processes and procedures, amplifying productivity.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
CSR
Spectrum
09.2011 - 04.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Data Entry Clerk
DST
11.2008 - 04.2013
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Education
High School Diploma -
Graduation Alliance
Kansas City, MO08-2025
Skills
- HR Policies
- Greeting Visitors
- Transcribing Meetings and Messages
- Shift Change Procedures
- Unemployment Claims
- Human Resources Records
- Personnel Files
- Credit Card Payment Processing
- Microsoft Word
- Customer Service
- Multi-Line Telephone Operation
- Administrative Support
Timeline
Patient Support Associate
The University Of Kansas Health System
12.2023 - Current
Leasing Consultant
Park Edge Apartments
09.2023 - 10.2023
Customer Service Representative
Bread Financial
01.2023 - 08.2023
HR Assistant
Hallcon
01.2019 - 08.2023
Tracking Specialist
CH Robinson
05.2013 - 01.2018
CSR
Spectrum
09.2011 - 04.2013
Data Entry Clerk
DST
11.2008 - 04.2013
High School Diploma -
Graduation Alliance