LASHA WOMACK
High Point,NC
Summary
Dynamic professional with a proven track record at UnitedHealth Group, excelling in claims analysis and offering exceptional customer service. Mastered documentation review and claims processing, enhancing team performance by 20%. Skilled in Microsoft Office and active listening, adept at transforming challenges into solutions and significantly improving client satisfaction.
Overview
20
20
years of professional experience
Work History
Claims Specialist
UnitedHealth Group
High Point, NC
08.2021 - Current
- Process medical, dental, and vision health insurance claims; I denied, paid, closed, or rejected claims based on research done to verify accuracy.
- Meet metrics and audit guidelines.
- Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment.
- Processed payments for valid claims according to established procedures.
Technical Support Representative
Charter Communications
Greensboro, NC
09.2018 - 03.2020
- Assist customers with technical support for Internet and phone services, schedule technicians' visits, and provide excellent customer service.
- Provided technical support to customers over the phone and via email.
- Resolved customer inquiries related to software applications, hardware issues, operating systems, and network connectivity.
- Diagnosed and troubleshot computer problems for customers by using remote access tools.
- Installed and configured hardware components such as printers, scanners, modems, routers, and other peripheral devices.
- Assisted customers with setting up new accounts on various software platforms.
- Tested system performance after installation or configuration changes were made.
Housekeeper
Marriott (HVMG)
Greensboro, NC
07.2017 - 08.2018
- Read the board, pack the cart according to the board count, clean the room to hotel standards, and provide customer service to all guests.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Delivered requested items such as extra pillows or blankets to guest rooms.
In Home Aide
Freedom Care
Greensboro, NC
08.2016 - 05.2017
- Assist the client with all needs, such as bathing, preparing meals, preparing medication, cleaning the home, and attending doctor's appointments, etc.
- Assisted elderly clients with daily living activities such as bathing, dressing and grooming.
- Provided emotional support to clients and their families.
- Performed light housekeeping duties including laundry, vacuuming and dusting.
- Transported clients to medical appointments or social events when necessary.
- Developed positive relationships with clients by engaging in meaningful conversations.
- Provided companionship for isolated seniors by talking about current events or reminiscing about past experiences.
Temporary Employee
Labor Works
Greensboro, NC
05.2015 - 07.2016
- Work various jobs, such as catering, picking and packing in a warehouse, and shipping and order picking services
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Customer Service Representative
Apac
Greensboro, NC
06.2014 - 04.2015
- Assist customers with billing issues, account information, account concerns, and information. I also go over the customer's account options, upgrade customer devices, add lines, and accept payments.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Rep
IRT
Fort Lauderdale, FL
11.2009 - 06.2014
- Upgrade on clients' accounts if applicable, and apply adjustments to clients' accounts if applicable.
- Was a top 20 salesperson.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer service
American Express
Omaha, NE
01.2007 - 06.2009
- Assist clients with the activation of their credit card, offer upgrades when applicable, review clients' account details, and use great people skills.
- Provided customer service support via phone or email.
- Provided customer service to cardholders by responding to inquiries, resolving complaints and providing guidance on product features.
- Assisted in the processing of credit card applications for new customers and updated existing accounts.
- Processed payments, balance transfers, account updates and other transactions accurately and efficiently.
- Verified accuracy of customer information in order to ensure proper account management.
- Identified opportunities to cross-sell products or services that would benefit customers' needs.
Tech Support Agent
Bell-south Communications
Winston-Salem, NC
03.2005 - 01.2007
- Arrange for a technician to visit the client's home to resolve their issue, and use basic troubleshooting skills.
- Provided technical assistance to customers via phone and email, troubleshooting issues with software applications.
- Resolved customer inquiries in a timely manner, ensuring satisfaction and understanding of the issue.
- Maintained accurate records of customer interactions, documenting solutions and updates to existing issues.
- Assisted customers with product installation and setup, providing detailed instructions when needed.
Education
Associate of Applied Science - Criminal Justice
Post University
Waterbury, CT08-2022
High School Diploma - Criminal Justice
High Point Central High School
High Point, NC06-2001
Skills
- Claims analysis
- Claims
- Documentation review
- Claims processing
- Microsoft office
- Hardware diagnostics
- Software diagnosis
- Network diagnostics
- Desktop support
- Application support
- Customer service
- Product troubleshooting
- Active listening
- Microsoft outlook
- Call center operations
- Windows 10
- Operating systems
- Script adherence
Languages
English
Full Professional
References
References available upon request.
Timeline
Claims Specialist
UnitedHealth Group
08.2021 - Current
Technical Support Representative
Charter Communications
09.2018 - 03.2020
Housekeeper
Marriott (HVMG)
07.2017 - 08.2018
In Home Aide
Freedom Care
08.2016 - 05.2017
Temporary Employee
Labor Works
05.2015 - 07.2016
Customer Service Representative
Apac
06.2014 - 04.2015
Customer Service Rep
IRT
11.2009 - 06.2014
Customer service
American Express
01.2007 - 06.2009
Tech Support Agent
Bell-south Communications
03.2005 - 01.2007
Associate of Applied Science - Criminal Justice
Post University
High School Diploma - Criminal Justice
High Point Central High School
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