Lashada Lee
Laurel,Maryland
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Washington Radiology
Chevy Chase, MD
07.2010 - 04.2013
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Processed patient payments and scanned identification and insurance cards.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Informed patients of financial responsibilities prior to rendering services.
- Conducted patient intake interviews to collect medical information and insurance details.
- Compiled physical and digital documents, charts and reports.
- Gathered, transcribed and typed medical information into charts.
Corporate Concierge
Capitol Concierge
Washington , DC
07.2007 - 07.2010
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Directed incoming calls and messages to appropriate staff or residents.
- Maintained guest privacy and building reputation by keeping information confidential.
- Answered guest questions regarding local area, facilities and amenities.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Scheduled conference room and other reservations using proprietary software.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Built and maintained productive relationships with employees.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Determined and tracked budget expenses with accuracy and transparency.
- Monitored budget execution work, including obligations incurred and actual expenditures of funds.
- Performed budget formulation work involving review and preparation of budget estimates and financial plans.
- Submitted budget estimates, progress reports and cost tracking reports.
Education
High School Diploma -
Ballou Stay
Washington, DCSkills
- Front Desk Operations
- Attention to detail
- Event Planning & organizing
- Budget planning and tracking
- Conflict resolution
- Decision-making
Timeline
Medical Receptionist
Washington Radiology
07.2010 - 04.2013
Corporate Concierge
Capitol Concierge
07.2007 - 07.2010
High School Diploma -
Ballou Stay
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