Lashae Bowers
Tampa
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Account Specialist
Kept Companies
05.2023 - Current
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
Inventory Specialist
DataScan Technologies
03.2022 - 04.2023
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
Customer Service Representative
Maximus Health Services
01.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- help people apply for health insurance
Customer Service Representative
One Touch Direct
01.2021 - 12.2021
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Cashier
Winn Dixie
02.2018 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Middleton High School
Tampa, FL06-2020
Skills
- Account administration
- Problem-solving
- Active listening
- Call center experience
- Customer relations
- Critical thinking
- Relationship building
- Professional telephone demeanor
- Microsoft Excel
- Product knowledge
- Call handling
- Positive attitude
Timeline
Account Specialist
Kept Companies
05.2023 - Current
Inventory Specialist
DataScan Technologies
03.2022 - 04.2023
Customer Service Representative
Maximus Health Services
01.2021 - 03.2022
Customer Service Representative
One Touch Direct
01.2021 - 12.2021
Cashier
Winn Dixie
02.2018 - 11.2020
High School Diploma -
Middleton High School
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