LaShae Graham

Komodo Claims, Inc. — Claims Administrative Assistant

December 2025 – Present

• Enter, update, and maintain claim files with strict accuracy and compliance

• Review claim forms and supporting documentation for completeness and correctness

• Serve as a point of contact for policyholders, providers, and witnesses to gather claim information

• Support claims adjusters with reports, billing paperwork, and scheduling

• Assist with payment processing and low-level claim resolution

• Verify company TIN/EIN information and research coverage using Sigma5

• Scan, upload, index, and organize mailed documents into internal systems

• Accurately entered and processed high volumes of patient claims data into company systems, ensuring compliance with healthcare regulations and payer requirements.
• Reviewed, verified, and corrected claim information to minimize errors, reduce denials, and accelerate reimbursement cycles.
• Collaborated with billing, coding, and claims resolution teams to investigate discrepancies and resolve outstanding issues in a timely manner.
• Maintained detailed records of claim submissions, adjustments, and follow-ups to support audit readiness and reporting requirements.
• Applied knowledge of insurance carrier guidelines and healthcare terminology to improve claim accuracy and reduce resubmissions.
• Consistently exceeded productivity and quality benchmarks by balancing speed and precision in daily data entry tasks.
• Protected sensitive patient health information (PHI) in compliance with HIPAA and company confidentiality standards.
• Supported process improvement initiatives by identifying recurring claim errors and recommending workflow enhancements to leadership.

• Entered and updated calendar details, meeting invites, presentation data, and follow-up notes into internal systems to support internal and external meetings.
• Generated detailed reports, entered meeting notes, and created/distributed action item lists from client and team calls with accuracy and timeliness.
• Entered and maintained travel, conference registration, and expense report data for senior leadership and management staff.
• Tracked, recorded, and updated weekly inventory of in-house supplies in spreadsheets/databases, placing orders as needed to ensure availability.
• Collected, input, and maintained customer survey responses in company systems for reporting and analysis.
• Partnered with internal departments to ensure customer orders were processed accurately and timely.
• Delivered virtual training on self-service tools and products.
• Performed account analysis and created reports.
• Collaborated with internal team to resolve customer concerns.
• Communicated clearly and concisely with customers, both internal and external.
• Researched and responded to inquiries and data requests from management, employees, and customers.

• Partnered with internal departments to ensure customer orders were processed accurately and timely.
• Delivered virtual training on self-service tools and products.
• Performed account analysis and created reports.
• Collaborated with internal team to resolve customer concerns.
• Communicated clearly and concisely with customers, both internal and external.
• Researched and responded to inquiries and data requests from management, employees, and customers.

• Maintained good customer relations and ensured all calls met Service Experts standards.
• Handled and resolved a variety of concerns, complaints, and questions via phone, email, and chat.
• Maintained knowledge of all company products, services, and promotions.

• Communicated information to alumni via phone, email, social media, and letters for opportunities to provide donations within a call center environment.
• Provided excellent customer service and support to internal departments and external customers with an upbeat and personable approach, while staying focused on goals.
• Represented the department and the school at sponsored events.
• Accurately operated the ticket master computer ticketing system to sell tickets for all school events.
• Assisted with miscellaneous box office projects.
• Problem-solved by effectively communicating with guests to deliver will-call/guest list.

• Completed compliance audit on reports.
• Monitored queue, ensured necessary property preservation order was completed.
• Received and reviewed incoming work orders related to monthly maintenance items such as repairs, grass cuts, winterizations, etc. and contact appropriate resources as needed; entered transactions into PC using multiple systems.
• Verified accuracy and resolved general customer issues using multiple resources and records.
• Monitored queue to ensure the necessary property preservation work was completed.
• Ensured all work was completed accurately in compliance with client specifications and company policies.

• Reviewed, amended, and implemented the quality of department policies.
• Developed, drafted, and maintained functional knowledge of contracts for 3620 clients annually.
• Provided administrative support and coordinated the timely completion of contract administration documents.
• Supported contract negotiations and execution with customers.
• Supported the evaluation of new business opportunities in coordination with sales, legal and other internal partners.
• Completed daily audits on contracts for accuracy and compliance too company policy.