LaShae Jackson
Portsmouth,Va
Summary
Customer Service leader with over 12 years of experience in a Customer Service Role. Strong dedication to helping customers resolve issues and also meeting productivity targets. 5 Years of experience as a Licensed Insurance Adjuster determining liabilities and negotiating settlements. Able to excel in both team environments and alone. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr. Ability Analyst
The Hartford
03.2024 - Current
- Investigates claims to determine if the insured person qualifies for short term disability benefits, and works with them on a treatment plan to return to work as soon as responsibly possible
- Supports the mission of helping customers rebuild their lives after unexpected events or illnesses happen, while following corporate claim standards, policies, and procedures, and statutory, regulatory and ethics requirements.
- Works with internal and external customers to retrieve and relay information relevant to short-term disability claims.
- Gather information, make sound decisions and draw appropriate conclusions using critical thinking, and mathematical aptitude.
SHIFTLEAD
WALGREENS PHARMACY
06.2023 - Current
- Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day
- Responsible for opening back door of store for deliveries
- Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers
- Models and delivers a distinctive and delightful customer experience.
SR. AUTO CLAIMS ADJUSTER
LIBERTY MUTUAL INSURANCE
01.2022 - 07.2023
- Ensures that all assigned personal auto losses, including collision, comprehensive, first- and third-party damage claims, are investigated and settled in a timely manner
- Review original investigation reports and documents to follow up with customers on all unresolved issues
- Manages the distribution of payouts to policy holders and claimants
- Interview policy holders and claimants to obtain information needed while investigating claims
- Determined liability as outlined in the coverage and assessed documentation from police to understand the damages incurred.
AUTO CLAIMS ADJUSTER
GEICO CORPORATE OFFICE
02.2018 - 06.2021
- Reviewed initial reports, checked, and evaluated coverage, and contacted all claimants in order to conduct an accurate and timely investigation and loss analysis
- Kept track of the status of all open insurance claims
- Collaborated with customers to determine their needs and deliver excellent customer service
- Determined liability as outlined in the coverage and assessed documentation from police to understand the damages incurred.
MANGER ON DUTY
MATTRESS FIRM
07.2016 - 02.2018
- Responsible for opening and closing the store as well as preparing the nightly bank drop when necessary
- Greeted customers as they entered the store and advertised sales or special events and provided them with top-notch, personalized service, and courteous support to increase sales and customer satisfaction
- Entered reports, expenses, receipts, and sales documents into a digital database as well as handled cash, counted change, and stored coupons to keep the cash register balanced and organized
- Answered calls to help customers with their questions and concerns
- Managed in-store promotional signage and displays, as well as organized store merchandise racks and displays to promote and maintain visually appealing environments
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Cashier
Lowes Home Improvment
10.2015 - 07.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Answered questions about store policies and addressed customer concerns.
Supervisor
Anna's Linens
01.2013 - 09.2015
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
Education
Diploma -
Norview High School
01.2011
Skills
- Customer Service Management
- Training and Development
- Knowledge of Insurance Regulation
- Claims Processing
- Multi-tasker
- Time Management
- Data Entry
- Microsoft Office
- Conflict Resolution
- Self-starter
- Able to Prioritize
- Work Delegation
- Rules Enforcement
- Team Motivation
- Adaptability and flexibility
- Decision-making capabilities
- Team leadership
- Performance management
- Task prioritization
- Organizational skills
- Inventory management
- Shift Paperwork Completion
- Team Collaboration and Leadership
- Complaint Resolution
Certification
- Property & Casualty Adjuster (VT)
- Casualty Adjuster (CT)
- Designated Home State Adjuster (FL)
- Non-Resident Adjuster (GA, WY)
- Staff Adjuster (KY, NM)
- Company/Independent Firm Adjuster (NC)
- Company/Independent Adjuster (RI)
- Adjuster (DE, NC, NH, OK, SC, TX)
- Claim Adjuster (LA)
Insurance Licenses
- Property&CasualtyAdjuster(VT)
- CasualtyAdjuster(CT)
- DesignatedHomeStateAdjuster(FL)
- Non-ResidentAdjuster(GA,WY)
- StaffAdjuster(KY,NM)
- Company/IndependentFirmAdjuster(NC)
- Company/IndependentAdjuster(RI)
- Adjuster(DE,NC,NH,OK,SC,TX)
- ClaimAdjuster(LA)
Timeline
Sr. Ability Analyst
The Hartford
03.2024 - Current
SHIFTLEAD
WALGREENS PHARMACY
06.2023 - Current
SR. AUTO CLAIMS ADJUSTER
LIBERTY MUTUAL INSURANCE
01.2022 - 07.2023
AUTO CLAIMS ADJUSTER
GEICO CORPORATE OFFICE
02.2018 - 06.2021
MANGER ON DUTY
MATTRESS FIRM
07.2016 - 02.2018
Cashier
Lowes Home Improvment
10.2015 - 07.2016
Supervisor
Anna's Linens
01.2013 - 09.2015
Diploma -
Norview High School