Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

LaShae Lee

Temple Hills,MD

Summary

Dynamic leader with proven expertise in store operations and team management honed at Wendy's. Excelled in budgeting and cost control, enhancing sales growth by implementing effective marketing strategies. Skilled in staff supervision and customer service management, achieving significant improvements in customer satisfaction and team productivity. Demonstrated ability in problem-solving and employee coaching, ensuring operational excellence. Controlling effects of numerous working conditions while having the ability to make quick and efficient decisions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Wendys
District Heights, MD
02.2020 - Current
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Delegated work to staff, setting priorities and goals.
  • Maintained a safe working environment by enforcing safety regulations.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.

Education

High School Diploma -

Crossland High School
Temple Hills, MD
08-2022

Skills

  • Stock management
  • Flexible schedule
  • Budgeting and cost control
  • Marketing and promotions
  • Scheduling coordination
  • Assignment delegation
  • Store operations
  • Staff supervision
  • Hiring and training
  • Customer service management
  • POS systems operations
  • Stock rotations
  • Upselling and cross selling
  • Team building and leadership
  • Employee coaching
  • Transaction processing
  • Microsoft Office Suite
  • Systems and software expertise
  • Sales growth
  • Team management
  • Operations oversight
  • Problem-solving
  • New hire training
  • Store opening and closing
  • Cash auditing
  • Customer service

Affiliations

  • Cosmetology student

Certification

  • serve safe certification

References

References available upon request.

Timeline

Assistant Store Manager

Wendys
02.2020 - Current

High School Diploma -

Crossland High School

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LaShae Lee