LaShae Morgan
Irvington,NJ
Summary
Detail-oriented Patient Support Specialist skilled in claims processing, patient communication, and problem-solving. Committed to enhancing patient satisfaction and supporting team collaboration.
Overview
12
12
years of professional experience
Work History
Patient Support Specialist/Claims Processor
ConnectiveRx
Whippany, New Jersey
01.2026 - Current
- Managed incoming and outgoing calls to facilitate clear communication among patients and healthcare providers.
- Communicated effectively with members of the multidisciplinary healthcare team regarding changes in a patient's condition or status.
- Processed copay and deductible payments in compliance with established guidelines, ensuring prompt billing resolution.
- Reviewed incoming documents for accuracy and completeness, ensuring adherence to processing standards.
- Supported the training of new staff on processing procedures and tools.
Customer Service Representative (Remote)
CareCentrix
Newark, New Jersey
03.2025 - 12.2025
- Resolved customer issues through effective communication and problem-solving techniques.
- Collaborated with healthcare providers to coordinate care for patients.
- Reviewed and processed authorization requests for medical procedures and services.
- Collaborated with insurance companies to verify patient coverage and benefits.
- Tracked authorization statuses using electronic databases or manual filing systems.
Remote Customer Care Phone Rep
Conduent
Somerville, New Jersey
01.2021 - 03.2025
- Managed inbound calls to resolve customer inquiries and issues promptly.
- Coordinated medication orders, ensuring timely delivery to patients for uninterrupted care.
- Prepared reports on adverse reactions and changes in therapeutic outcomes to inform patient safety initiatives.
Customer Service Representative
Employment Solution(NJ Transit)
Newark, New Jersey
10.2018 - 08.2019
- Assisted customers with navigating Transportation Service for effective support.
- Coordinated ride scheduling to ensure on-time transportation for customers.
- Educated patients on using Access Link Transportation services for improved understanding.
Mail Carrier
United States Post Office
Parsippany, New Jersey
02.2015 - 01.2017
- Delivered mail and packages to residential and business addresses daily.
- Sorted incoming mail according to established routes and delivery schedules.
- Operated postal vehicles in compliance with safety regulations and traffic laws.
- Maintained accurate records of deliveries and undelivered items for processing.
Education
High School Diploma -
West Side High School
Newark, NJ08-2011
Skills
- Claims processing
- Insurance verification
- Patient communication
- Data entry
- Attention to detail
- Workflow management
- Task prioritization
- Time management
- Consistent performance
- Problem solving
- Conflict resolution
- Decision-making
- Team collaboration
- Patient satisfaction
Timeline
Patient Support Specialist/Claims Processor
ConnectiveRx
01.2026 - Current
Customer Service Representative (Remote)
CareCentrix
03.2025 - 12.2025
Remote Customer Care Phone Rep
Conduent
01.2021 - 03.2025
Customer Service Representative
Employment Solution(NJ Transit)
10.2018 - 08.2019
Mail Carrier
United States Post Office
02.2015 - 01.2017
High School Diploma -
West Side High School