LaShae Rivers
Spring Valley,CA
Summary
Enthusiastic and self-motivated professional with a strong commitment to reliability and exceptional time management skills. Proven ability to thrive in team environments while also demonstrating initiative and adaptability in challenging situations. Core competencies include teamwork, responsibility, and flexibility, ensuring effective contributions to organizational goals.
Overview
12
12
years of professional experience
Work History
Activities Assistant
Lemon Grove Care & Rehabilitation Center
Lemon Grove, California
06.2023 - Current
- Provided emotional support when necessary during recreational activities.
- Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Monitored safety and cleanliness during activities.
- Maintained adequate supplies to meet activities needs.
- Coordinated musical guests, movies and other types of resident entertainment.
- Helped residents participate in activities with basic and advanced mobility support.
- Upheld positive quality of life standards for residents of all ability levels.
Senior Customer Care
HD Supply
Santee, US
06.2022 - 08.2022
- Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals
- Provides full-scale, personalized customer service to dedicated accounts
- Manages accounts as required, including order follow-up, reporting and analyzing customer data, and order follow-through
- Resolves customer issues including issuance of credit concessions
- Investigates order issues, resolves conflicts, and creates standard operating procedures for long-term resolution
- Handles escalated customer calls
- Researches and suggests alternative products to customers
- Provides representation of products, increasing sales wherever appropriate or as requested
- Utilizes computerized system for tracking, information gathering, and/or troubleshooting
- Utilizes in-depth product knowledge to answer more specialized product calls
- Trains other associates as needed and serves as mentor for new hires
- Assists with systems testing
- May modify processes to resolve situations
- Course of action is often determined by interpreting procedures and policies
- Work typically involves periodic review of output by a supervisor or direct customers of the process
- Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel
Office Assistant
Hb Staffing
San Diego, US
06.2021 - 12.2021
- Overseeing clerical tasks: sorting and sending mail
- Keeping inventory of office supplies ordering new materials as needed
- Maintaining files
- Welcoming visitors to office
- Answering phone calls
- Taking and delivering messages
- Ensuring office runs smoothly
- Scheduling meetings and sending meeting invites to attendees
- Performing additional office duties when required
Caregiver / Med-Tech Manager / Chef
Monterey Trellis
Spring Valley, US
12.2012 - 11.2020
- Assisting with personal care: bathing and grooming, dressing and toileting, housekeeping, laundry
- General health care: overseeing medication and prescriptions usage, appointment reminders and administering medicine
- Basic food preparation
- Mobility assistance, assisting getting in and out of wheelchair/car/shower
- Being a stable companion and supporter in all matters
- Relaying information from doctor to families
- Following a care plan and noticing any changes in the Patients health, recording and reporting any differences
Customer Service Agent
FSS Flight Service and Systems Inc.
San Antonio, US
08.2018 - 03.2019
- Checking 25 to 200 passengers in for flight
- Arranging for wheelchairs and unaccompanied minors
- Assisting passengers to designated areas in airport
- Directing passengers to connecting gates
- Clearing standbys
- Checking the new flight crew
- Gate checking bags
- Upgrading seats
- Accommodating tardy passengers
- Moving jet bridge for passengers to get on and off aircraft
- Making important announcements on intercom for passengers throughout airport
- Properly weighing luggage lbs
- Helping passengers purchase/re-route/cancel tickets for flights
- Printing and Copying important documents for Captain and Crew
- Cleaning aircraft
Customer Service Representative
Prospect Airport Services
San Antonio, US
07.2017 - 08.2018
- Greet passengers as the board and un-board aircraft
- Responsible for transporting passengers to designated areas at the airport in a promptly time
- Placing wheelchairs in safe areas for passengers to get around easily
- Checking iPad to be sure which gate to go to and which passenger to pick up
- Making sure handicapped passengers are secured in aircraft seat properly
- Putting passengers in/out of wheelchair properly
Education
Bachelor of Arts - Psychology
UAGC
Arizona05-2027
High school Diploma -
Samuel F.B Morse High school.
12.2012
Skills
- Teamwork
- Outstanding Customer Support
- Resilient Performance in High-Stress Situations
- Management skills
- Computer skills
- Clear Communication Skills
- Leadership
- Great conflict resolution and problem-solving skills
- Active listening
- Willingness to learn
- Resilience
- Interpersonal skills
- Social integration
Personal Information
Authorized To Work: US
References
References available upon request.
Timeline
Activities Assistant
Lemon Grove Care & Rehabilitation Center
06.2023 - Current
Senior Customer Care
HD Supply
06.2022 - 08.2022
Office Assistant
Hb Staffing
06.2021 - 12.2021
Customer Service Agent
FSS Flight Service and Systems Inc.
08.2018 - 03.2019
Customer Service Representative
Prospect Airport Services
07.2017 - 08.2018
Caregiver / Med-Tech Manager / Chef
Monterey Trellis
12.2012 - 11.2020
Bachelor of Arts - Psychology
UAGC
High school Diploma -
Samuel F.B Morse High school.
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