Lashae Ryan
Brooklyn,NY
Summary
Organized and dedicated Medical Receptionist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Weill Cornell Medical Center
09.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Old Navy Brand Associate
Gap / Old Navy / Banana Republic
03.2022 - 09.2022
- Creating a excellent customer service experience that helps to build relationships with customers and sharing my knowledge of our products to help drive sales.
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
General Sales Associate
Victoria's Secret
12.2018 - 02.2022
- Trained new associates on company policies, procedures, and sales techniques, ensuring consistent performance across the team.
- Recognized as one of the top-performing sales associates through consistent achievement of individual quotas.
- Contributed to successful team efforts in achieving storewide goals by actively participating in initiatives such as visual merchandising updates or inventory restocking.
- Utilized effective time management skills to juggle multiple responsibilities, including sales floor tasks, inventory maintenance, and customer service.
Fundraiser Coordinator,cashier
Chipotle Mexican Grill
04.2015 - 12.2018
- Duties include: preparing online orders and setting up fundraisers to help build the restaurants sales.
Administrative Assistant/Receptionist
Resource tax and accounting services
03.2013 - 09.2015
- Duties Include:Mail processing, meet and greet clients at door, printing, customer service, distribution of mail and packages to clients, data entry, filing, answering phone calls, running personal errands for Administrator.
Teacher Assistant
Sunset Park Childrens School
06.2012 - 08.2012
- Duties Include: Supervising children, assisting Group Leader, mentoring the Youth, Maintaining a safe and healthy environment, food preparation.
Education
Diploma - Hospitality/Culinary Arts
High School of Hospitality & Management
New York, NY01.2014
Skills
- Customer Service Experience (8years)
- Computer Proficiency
- Microsoft Word
- Administrative experience (2 years)
- Front Desk Operations
- Medical Terminology
- Patient Scheduling
- Office Administration
- Microsoft Office
- HIPAA Compliance
Additional Information
Exceptionally fast learner, fluent grammatical English speaker, Ability to adapt to any changes, detail oriented, making others comfortable, and the ability to advance and make wise decisions. Great communication skills, observant.
Goals
To acquire a position of employment within an organization that will utilize my skills and offer opportunities for growth within me and my organization. I am detail oriented and have excellent leadership and interpersonal skills.
Timeline
Medical Receptionist
Weill Cornell Medical Center
09.2022 - Current
Old Navy Brand Associate
Gap / Old Navy / Banana Republic
03.2022 - 09.2022
General Sales Associate
Victoria's Secret
12.2018 - 02.2022
Fundraiser Coordinator,cashier
Chipotle Mexican Grill
04.2015 - 12.2018
Administrative Assistant/Receptionist
Resource tax and accounting services
03.2013 - 09.2015
Teacher Assistant
Sunset Park Childrens School
06.2012 - 08.2012
Diploma - Hospitality/Culinary Arts
High School of Hospitality & Management