LASHAE WILLIAMS
Detroit,MI
Summary
Dedicated and motivated veteran currently pursuing a Bachelor's degree at DeVry University with an expected graduation in May 2025. Aspiring to become a lawyer, I plan to take the LSAT following graduation to attend law school in the subsequent fall. A proven leader with a strong track record of accomplishments in various roles, I possess excellent customer service skills, adaptability, and a commitment to achieving excellence both in education and professional endeavors.
Overview
7
7
years of professional experience
Work History
Personal Assistant
Marquis Jenkins
10.2019 - Current
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Displayed absolute discretion at handling confidential information.
- Used discretion when handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Attended meetings, took notes and tracked action items.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
Network Marketer
iMarketsLive
10.2019 - 09.2021
- Collaborated closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings
- Maximizes advertising efforts through the creation of content for media relations, corporate communications, and social media posts
- Worked closely with the product development team to modernize and update promotional materials
- Assumed responsibility for full-cycle marketing and advertising strategies, including cost estimates, resource allocation, and production schedule adjustments
- Coordinated efforts with social media, public relations, and other teams to execute successful product introductions
- Provided guidance and support to new network marketers, assisting them in their journey to advance in the business.
Call Center Associate
Hulu
08.2019 - 12.2019
- Gained an in-depth understanding of product information and provided knowledgeable responses to a wide range of customer inquiries
- Managed user account data by initiating account access and maintaining a comprehensive database
- Utilized resourcefulness, skills, and advanced knowledge base tools to effectively respond to customer requests regarding products, services, and information
- Educated customers on billing, payment processing, and customer service policies and procedures
- Responsively addressed customer questions related to available merchandise, sales, current pricing, and upcoming company changes
- Skillfully handled customer requests for products, services, and company information, ensuring a high level of customer satisfaction
- Took charge of answering customer queries about merchandise and pricing
- Analyzed and escalated complaints, issues, and grievances to designated departments for investigation and resolution
- Actively promoted available products and services to customers during service interactions, account management, and order calls.
88N
U.S. Army Atlanta Recruiting Battalion
08.2017 - 04.2019
- Utilized computers for a wide range of applications, including database management and word processing, ensuring efficient and accurate record-keeping
- Demonstrated expertise in creating, maintaining, and entering crucial information into databases, contributing to the effective management of military operations
- Operated various office equipment, such as fax machines, copiers, and phone systems, and took the initiative to arrange for repairs when equipment malfunctioned, ensuring seamless communication and workflow
- Maintained scheduling and event calendars with precision, ensuring that important dates and tasks were effectively managed
- Exhibited dedication to physical fitness and readiness, embodying the commitment to be prepared to train and serve when duty called.
Librarian Assistant
Gordon State College
09.2016 - 05.2017
- Proficiently utilized computers for various applications, including database management and word processing
- Managed telephone communications by providing information to callers, taking messages, and transferring calls to the appropriate individuals
- Demonstrated a strong ability to create, maintain, and enter information into databases, ensuring data accuracy and organization
- Efficiently handled financial tasks, including the collection and deposit of money into accounts, disbursement of funds for bill payments, and meticulous record-keeping to ensure balanced accounts
- Solved complex student account issues, contributing to improved operations and delivering excellent customer service
- Completed repair orders with precision, efficiency, and accuracy, ensuring tasks were accomplished promptly and effectively
- Significantly lightened the librarian workload by independently handling basic patron requests and efficiently locating materials
- Provided valuable instruction to students, faculty, and staff in the use of electronic, print, and internet resources, facilitating their access to academic materials and information.
Education
High School Diploma -
Heritage High School
Conyers, GASome college (No degree) - Criminal Justice
Gordon State College
Barnesville, GASome college (No degree) - Criminal Justice
University of Maryland, College Park
College Park, MDBachelor of Science - Criminal Justice
DeVry University
Naperville, IL05.2025
Skills
- Proper Phone Etiquette
- Customer Service
- Meeting Planning
- Time Management
- Employee Retention
- Public Relations
- Cash Management
- Project Planning
- Strong Problem Solver
- Spreadsheet Management
- Microsoft Office
- Business Development
- Event Planning
Street
16575 Mendota St.
Key Highlights
- Top Secret Clearance from the military, demonstrating trustworthiness and responsibility.
- Multiple leadership roles overseeing groups of 75 people and more, emphasizing leadership skills and teamwork.
- Committed to achieving excellence in all endeavors and motivating teammates for collective success.
- Exceptional ability to keep customers in a positive mood, even on challenging days, by providing outstanding service.
- Currently pursuing a Bachelor's degree at DeVry University with an expected graduation in May 2025.
- Aspiring to take the LSAT and attend law school in the subsequent fall to pursue a career in law.
Timeline
Personal Assistant
Marquis Jenkins
10.2019 - Current
Network Marketer
iMarketsLive
10.2019 - 09.2021
Call Center Associate
Hulu
08.2019 - 12.2019
88N
U.S. Army Atlanta Recruiting Battalion
08.2017 - 04.2019
Librarian Assistant
Gordon State College
09.2016 - 05.2017
High School Diploma -
Heritage High School
Some college (No degree) - Criminal Justice
Gordon State College
Some college (No degree) - Criminal Justice
University of Maryland, College Park
Bachelor of Science - Criminal Justice
DeVry University
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