Lashaelyn Ray
Austin,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Humble Origins Hospitality Management , LLC
Austin, TX
05.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Greeted guests and provided menus.
- Followed health safety guidelines when preparing and serving food products.
- Cleaned tables and chairs to prepare dining area for next customers.
General Manager of Operations
Haylay Cakes and Cookies
Austin , TX
10.2021 - 04.2024
- Recruited, hired, and trained new staff members according to organizational standards.
- Coordinated with other departments to ensure successful delivery of services.
- Managed training programs for new employees, including orientation and onboarding activities.
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Developed and implemented operational policies and procedures to improve efficiency.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Resolved escalated customer service issues in a timely manner.
- Evaluated current systems and processes and developed plans for updating them as needed.
- Provided strategic direction to staff members in order to maximize productivity.
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Addressed customer concerns with suitable solutions.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Collaborated with team leaders on quality audits.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Managed scheduling, training and inventory control.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Presented performance and productivity reports to supervisors.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Formed and sustained strategic relationships with clients.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
Team Leader
Starbucks
Austin, TX
07.2019 - 09.2021
- Conducted regular performance reviews to assess individual team member progress.
- Established clear expectations for employees, providing guidance when needed.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Maintained a positive work environment that promoted collaboration between team members.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Education
Basic Studies
Elgin High School
Elgin, TX07-2013
Skills
- Guest Engagement
- Staff Leadership
- Menu development
- Waste Reduction
- Inventory Management
- Employee Scheduling
- Food Presentation
- Workflow Coordination
- Health Inspections
- POS Systems (Micro, Aloha, Toast, etc)
- PNL
- Excel
- Typing Skills
Certification
Food Manger Certification
Timeline
Server
Humble Origins Hospitality Management , LLC
05.2024 - Current
General Manager of Operations
Haylay Cakes and Cookies
10.2021 - 04.2024
Team Leader
Starbucks
07.2019 - 09.2021
Basic Studies
Elgin High School
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