Lashai Martin
Saint Gabriel,USA
Summary
Versatile accounting and payroll candidate with proven ability to prioritize tasks, handle large volumes of financial data, and follow through on complex projects. Strong communicator with experience in data accuracy, planning, and process improvement. Looking for a role that offers increased responsibility and opportunities for professional growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Domestic Member Services Specialist
AAA Automobile Club
Baton Rouge, LA
11.2024 - Current
- Resolved member inquiries, concerns, and complaints promptly, ensuring high levels of customer satisfaction
- Crafted personalized travel recommendations and itineraries aligned with client preferences and budgets
- Audited cashier drawers regularly to identify discrepancies in cash transactions and maintained accurate cash register operations
Licensed Insurance Agent
National General Insurance
Donaldsonville, LA
08.2022 - 11.2024
- Track leads, manage client information, and follow up on sales opportunities
- Provided personalized insurance solutions to clients based on their individual needs and risk profiles
- Achieving monthly sales targets consistently by effectively cross-selling additional insurance products to existing clients
Customer Service Representative
BroadPath Healthcare Solutions
Remote
11.2019 - 05.2022
- Comply with HIPAA policies
- Answer inbound and make outbound calls when necessary
- Address customer concerns, direct customers to other resources when appropriate
Administrative Assistant
Strategic case management
Baton Rouge, LA
08.2018 - 10.2019
- Answered and directed phone calls to appropriate personnel, ensuring clear communication
- Produced and distributed correspondence, memos, letters, and reports to facilitate information flow
- Order office supplies and coordinate repairs for office equipment
- Ordered office supplies and coordinated repairs for office equipment to maintain operational efficiency
Education
Bachelor of Science - Management
University Of Phoenix
Associate of Science - Business Administration
Virginia College
Baton Rouge, LASkills
- Payroll Processing — ADP, Workday, Timeslips
- Accounting & Bookkeeping — QuickBooks, accounting software, financial recordkeeping
- Data Entry & 10‑Key — High‑volume numeric accuracy, fast and precise input
- Microsoft Office Suite — Excel, Word, Outlook, PowerPoint, Access
- Office & Administrative Support — Office management, administrative duties, workflow coordination
- Human Resources Support — Recruiting, benefits administration, HR compliance
- Time & Task Management — Prioritization, organization, multitasking
- Account & Client Management — Communication, relationship management, issue resolution
- Compliance Knowledge — HIPAA, confidentiality, policy adherence
- Sales & Customer Interaction — Insurance sales, customer support
Certification
- Insurance Producer License
- Personal Lines License
Timeline
Domestic Member Services Specialist
AAA Automobile Club
11.2024 - Current
Licensed Insurance Agent
National General Insurance
08.2022 - 11.2024
Customer Service Representative
BroadPath Healthcare Solutions
11.2019 - 05.2022
Administrative Assistant
Strategic case management
08.2018 - 10.2019
Bachelor of Science - Management
University Of Phoenix
Associate of Science - Business Administration
Virginia College