Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lashai Williams

Oakland

Summary

Dedicated professional seeking a position where my leadership, program management, and client service skills can contribute to workplace development and community growth. Bringing extensive experience in program coordination, operations, and client services from over 5 years in community health and public service.

Overview

6
6
years of professional experience

Work History

Receptionist / On-Call Supervisor

San Francisco Community Health Center
01.2024 - 06.2024
  • Managed the front desk, providing welcoming and efficient service to clients and visitors.
  • Performed intake and registration, coordinated appointments, and maintained client confidentiality in accordance with H.I.P.A.A. guidelines.
  • Supported site operations by handling phone inquiries, scheduling, and general administrative tasks using Google Suite and Microsoft Office.
  • Provided on-call supervision, ensuring smooth workflow, staff coverage, and rapid response to operational needs.
  • Assisted with de-escalation and harm reduction strategies, fostering a safe and supportive environment for all
  • Supervisor : Megan Phalon

Program Supervisor

St. James Infirmary (TBNC)
02.2022 - 01.2024
  • Supervised day-to-day shelter operations, ensuring safety, order, and compassionate service to clients.
  • Directed programs focused on harm reduction, client empowerment, and resource navigation in partnership with local agencies.
  • Led and coached a diverse staff team, facilitating productivity, professional growth, and high morale.
  • Managed scheduling, disciplinary procedures, and staff documentation, maintaining a culture of accountability.
  • Delivered crisis response, including overdose intervention and de-escalation, prioritizing client well-being.
  • Developed and facilitated group sessions and curriculum for clients on life skills and wellness topics
  • Supervisor : Alyce James

Program Assistant

The Transgender District (St. James Infirmary)
10.2021 - 01.2022
  • Supported daily operations and program logistics, assisting in event planning, outreach, and resource distribution.
  • Helped maintain an inclusive environment for transgender and gender-nonconforming community members.
  • Provided administrative support, including filing, scheduling, and digital communications.
  • Supervisor: Aria Said

Security Officer

Westfield Mall
02.2021 - 11.2021
  • .Ensured the safety and security of patrons, staff, and property through regular patrols and incident response.
  • Applied de-escalation techniques to resolve conflicts and maintain a positive shopping environment.
  • Worked collaboratively with law enforcement and emergency services as needed
  • Supervisor: Loren Bates

Field Officer

Allied Universal
08.2020 - 11.2021
  • Patrolled university campus at multiple locations, ensuring safety and security.
  • Responded to emergency situations, ensuring compliance with protocols.
  • Provided support to clients in accessing services, including referrals to appropriate programs.
  • Developed and implemented procedures for staff education and training, ensuring accountability.
  • Implemented crisis intervention and conflict resolution procedures, ensuring safety and security.
  • Supervisor: Terrance johnson

Sales Associate

Jamba Juice
03.2018 - 10.2019
  • Delivered excellent customer service in a fast-paced setting.
  • Adhered to food safety and hygiene standards during food and beverage preparation.
  • Assisted with inventory and point-of-sale operations.
  • Supervisor: Rose

Education

High School Diploma -

Dewey Academy
Oakland, CA
06.2008

Skills

  • Client Service & Hospitality: Compassionate, professional, and responsive to diverse client needs
  • Communication: Strong verbal, written, and interpersonal skills, including Microsoft Word, Excel, Outlook, and Microsoft Office
  • Teamwork: Collaborative and supportive, fostering positive relationships and community engagement
  • Problem Solving: Analytical and resourceful, identifying solutions and executing action plans
  • Organizational Skills: Detail-oriented, managing multiple tasks and priorities effectively

Timeline

Receptionist / On-Call Supervisor

San Francisco Community Health Center
01.2024 - 06.2024

Program Supervisor

St. James Infirmary (TBNC)
02.2022 - 01.2024

Program Assistant

The Transgender District (St. James Infirmary)
10.2021 - 01.2022

Security Officer

Westfield Mall
02.2021 - 11.2021

Field Officer

Allied Universal
08.2020 - 11.2021

Sales Associate

Jamba Juice
03.2018 - 10.2019

High School Diploma -

Dewey Academy

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Lashai Williams