LaShaina Simien
Opelousas,LA
Summary
Results-driven professional with 7 years of experience in customer service, sales, and management. Demonstrated success in leading teams, enhancing customer satisfaction, and driving sales growth. Proficient in cash handling, administrative tasks, and providing exceptional hospitality. Holds certifications in nursing and insurance sale.
Overview
18
18
years of professional experience
1
1
Certification
Work History
In Home Caregiver
Home Instead
01.2024 - Current
- Assisted clients with activities of daily living (ADLs), including bathing, dressing, grooming, and mobility support, promoting independence and maintaining dignity
- Provided compassionate and personalized in-home care for individuals with varying health conditions and needs, ensuring their physical and emotional well-being
- Monitored clients' vital signs and reported any changes or concerns to healthcare professionals, contributing to early detection and intervention
- Prepared nutritious meals based on dietary requirements and preferences, ensuring a well-balanced and healthy diet for clients
- Assisted with mobility devices, such as walkers or wheelchairs, ensuring clients' safety and independence in navigating their living spaces
- Managed and organized clients' medical appointments, coordinating transportation and accompanying client to appointments to ensure necessary care is received.
- Demonstrated adaptability and flexibility in caregiving approach to accommodate the unique personality traits or preferences of each client.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
Assistant Manager
Security Finance
07.2017 - 01.2024
- Provide excellent customer service
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of 4 employees, providing guidance and support to maximize productivity
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
- Supervised day-to-day operations to meet performance, quality and service expectations.
Licensed Insurance Agent
UNION NATIONAL LIFE INSURANCE
04.2012 - 07.2017
- Generated new business by prospecting and cold calling potential clients, resulting in a 55% increase in client base
- Analyzed insurance policies and coverage options to ensure clients had appropriate levels of protection
- Maintained high standards of customer service by building relationships with clients.
- Finalized sales and collected necessary payments.
- Educated clients on various insurance products, explaining policy terms, conditions, and exclusions
- Processed policy changes, endorsements, cancellations, and renewals accurately and efficiently
- Achieved monthly sales targets consistently by effectively cross-selling additional insurance products to existing clients
- Assisted customers with claims processes by gathering necessary documentation and facilitating communication between the insured party and the insurer
- Stayed up-to-date with industry trends, regulations, and product offerings through continuous professional development activities.
- Developed and maintained strong relationships with clients, earning a 95% client retention rate.
- Provided personalized insurance solutions to clients based on their individual needs and risk profiles
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Calculated quotes and educated potential clients on insurance options.
CNA - Certified Nursing Assistant
Prompt Succor Nursing Facility
03.2010 - 06.2017
- Monitored vital signs and reported any changes or abnormalities to the nursing staff
- Assisted with medical procedures such as wound care, catheter insertion/removal, and medication administration under the supervision of a nurse
- Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
- Documented patient information accurately in electronic health records (EHR) to ensure continuity of care
- Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times
- Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques
- Supported patients' emotional well-being by actively listening to their concerns and offering comfort when needed
- Followed infection control protocols to prevent the spread of diseases within the healthcare facility
- Assisted in post-mortem care including cleaning the body respectfully and preparing it for transfer
CNA - Certified Nursing Assistant
Heritage Manor Nursing
04.2007 - 03.2010
- Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
- Monitored vital signs and reported any changes or abnormalities to the nursing staff
- Assisted with medical procedures such as wound care, catheter insertion/removal, and medication administration under the supervision of a nurse
- Documented patient information accurately in electronic health records (EHR) to ensure continuity of care
- Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times
- Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques
- Supported patients' emotional well-being by actively listening to their concerns and offering comfort when needed
- Closely monitored fluid intake/output levels of assigned patients while maintaining accurate documentation
Education
High school diploma -
Ville Platte High School
Ville Platte, LASkills
- Communication skills
- Organizational skills
- Microsoft Office
- Leadership
- Insurance Sales
- Cold Calling
- Cash Handling
- Sales
- CRM Software
- Account Management
- Time management
- Night audit
- Medical office experience
- Administrative experience
- Microsoft Office
- Computer skills
Certification
- Certified Nursing Assistant (CNA)
- Life & Health Insurance License
Timeline
In Home Caregiver
Home Instead
01.2024 - Current
Assistant Manager
Security Finance
07.2017 - 01.2024
Licensed Insurance Agent
UNION NATIONAL LIFE INSURANCE
04.2012 - 07.2017
CNA - Certified Nursing Assistant
Prompt Succor Nursing Facility
03.2010 - 06.2017
CNA - Certified Nursing Assistant
Heritage Manor Nursing
04.2007 - 03.2010
- Certified Nursing Assistant (CNA)
- Life & Health Insurance License
High school diploma -
Ville Platte High School
Similar Profiles
PAULINA OKOPAULINA OKO
Caregiver at Home InsteadCaregiver at Home Instead
Heather WolffHeather Wolff
Caregiver at Home InsteadCaregiver at Home Instead
HANNAH HARLANDHANNAH HARLAND
Caregiver Coach at Home InsteadCaregiver Coach at Home Instead