Lashala Belue

Highly experienced remote customer service and support specialist with over five years of proven experience handling complex issues in high-volume settings. Skilled in addressing technical inquiries, clearly communicating product and service details, and fostering strong customer relationships to drive satisfaction. Known for effectively multitasking across various systems while supporting both sales and service operations. Actively pursuing an A.S. in Information Technology to strengthen technical expertise.

Certifications & Training

• Apple Tier 2 Technical Support & Media Services – Advanced troubleshooting and customer support strategies within the Apple ecosystem.
• Conflict Resolution & Customer Experience Certification – Techniques for de-escalating customer concerns and delivering high-quality service interactions.

Technical Skills

• Apple Ecosystem: Proficient in supporting iOS, macOS, iCloud services, Apple Music, and related applications.
• CRM & Productivity Tools: Experienced with Apple CRM, Google Workspace (Docs, Sheets, Gmail, Meet), Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Remote Support & Diagnostics: Skilled in using remote access tools and diagnostic systems to identify and resolve technical issues efficiently.
• Communication Platforms: Familiar with live chat systems, email support tools, and call center software for customer interaction and ticketing.

• Apple Tier 2 Technical Support & Media Services – Specialized training in advanced troubleshooting, product knowledge, and media service support within the Apple ecosystem.
• Conflict Resolution & Customer Experience Certification – Focused on de-escalation strategies, effective communication, and delivering outstanding service in high-pressure situations.