LASHALLA GARRETT
Palestine,TX
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Concentrix
Jacksonville, Texas
03.2021 - 12.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Accepted payments and applied to accounts, also set up payment arrangements
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Quality Control Inspector
Sanderson Farms Processing Plant
Palestine, TX
02.2020 - 02.2021
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Monitored production processes to gain understanding of problematic steps and rectify issues.
Scale Operator
Sanderson Farms
Palestine , Texas
07.2018 - 02.2020
- Operated weigh scales and issued tickets when necessary.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Communicated with operators to share information related to product.
- Greeted customers and provided excellent service to internal and external clients.
- Verified track sheet and communicated with transloaders to monitor accuracy of loaded products.
- Dispatched orders to drivers for efficiency.
Customer Service Associate
The Results Companies
Palestine, Texas
02.2015 - 06.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Applied payments to accounts and arranged payment options
911 Emergency Dispatcher
Ace Ambulance Service
Center, Texas
06.2009 - 08.2014
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received over 45 911 and non-emergency calls per daily to dispatch calls to appropriate agencies and officers on duty.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- System.department needs such as BOLO requests.
Residential Billing Supervisor
Aegis Call Center
Irving , Texas
12.1998 - 03.2009
- Reviewed documentation for compliance with requirements and accuracy of information.
- Performed account reconciliations and resolved variances.
- Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Coached and counseled team members on sales and call flow
Education
Associate of Arts - Business Management
Trinity Valley Community College
Athens, TX05.2020
Skills
- Customer Retention Strategies
- Issue and Complaint Resolution
- Customer Account Management
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Order and Refund Processing
- Efficient and Detail-Oriented
- POS Systems and Ordering Platforms
- Data Entry and Maintenance
- Customer Service and Assistance
- Inbound and Outbound Calling
- Call Transfers
- Answering Customer Questions
- Computer Proficiency
- Policy and Procedure Adherence
- Skilled in Microsoft Office
- Excellent Attention to Detail
- Corrective Actions
Timeline
Customer Service Representative
Concentrix
03.2021 - 12.2021
Quality Control Inspector
Sanderson Farms Processing Plant
02.2020 - 02.2021
Scale Operator
Sanderson Farms
07.2018 - 02.2020
Customer Service Associate
The Results Companies
02.2015 - 06.2018
911 Emergency Dispatcher
Ace Ambulance Service
06.2009 - 08.2014
Residential Billing Supervisor
Aegis Call Center
12.1998 - 03.2009
Associate of Arts - Business Management
Trinity Valley Community College
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