Lashamera Smith
Daytona Beach,FL
Summary
Detail-oriented and dedicated professional with strong problem-solving skills, excellent communication, and a passion for learning. Experienced in data entry and program development, with a proven ability to manage accurate records, streamline administrative processes, and support social services initiatives. Adept at developing policies and procedures that drive program success, committed to collaboration, addressing social issues, and improving quality of life in underserved communities through reliable data management and impactful program delivery.
Overview
9
9
years of professional experience
Work History
Program Supervisor (Contractor)
Sevita Health
09.2024 - 03.2025
- Overseeing and coordinating the activities of staff and volunteers.
- Developed and implemented training programs for staff to improve service quality.
- Managing a team of program coordinators and staff.
- Supervised daily operations to enhance program delivery and client satisfaction.
Teacher
Children's Academy on The Halifax
07.2022 - 09.2023
- Planned and delivered lessons tailored to student needs and learning styles.
- Assessed student progress and managed classroom behavior.
- Created engaging projects and adapted materials to support educational goals.
- Encouraged student growth through exploration and goal setting.
Preschool Lead Teacher
KinderCare
02.2020 - 06.2022
- Led classroom activities for children ages 3–5, teaching foundational skills in literacy, math, and social development.
- Designed age-appropriate curriculum using creative and play-based methods.
- Conducted assessments and shared progress with parents.
- Maintained a safe, clean, and nurturing learning environment.
Patient Service Representative & Referral Coordinator
The Orthopedic Clinic
02.2020 - 10.2021
- Scheduled appointments, verified patient information, processed payments, and assisted with forms.
- Handled patient inquiries and ensured timely communication regarding delays or updates.
- Coordinated referrals and authorizations, verified insurance (Medicaid, Medicare, Tricare), and ensured accurate coding (ICD-9, CPT).
- Submitted medical records via EMR, supported front desk and MRI coordination, and maintained HIPAA compliance.
Receptionist
Sleep Wake Disorder Center
07.2019 - 04.2020
- Scheduled, confirmed, and rescheduled appointments, relayed test results and provided updates.
- Maintained accurate patient records, insurance info, and handled billing inquiries.
- Supported clinical flow by monitoring arrivals, addressing concerns, and assisting in emergencies.
- Managed front office supplies and ensured HIPAA compliance.
Office Assistant
DR Khan’s Medical and Psychiatric Institute
05.2016 - 07.2019
- Managed multi-line phone system, scheduled and rescheduled patient appointments.
- Greeted patients and provided necessary paperwork and information.
- Collected co-pays and fees prior to visits.
- Directed calls to appropriate staff to ensure smooth office operations.
Education
Bachelor's degree - Business Entrepreneurship Management & Marketing
Florida Technical College
DeLand, FL06.2021
Skills
- Teamwork and collaboration
- Strategic planning
- Multitasking and organization
- Attention to detail
- Document management
- Data entry
Timeline
Program Supervisor (Contractor)
Sevita Health
09.2024 - 03.2025
Teacher
Children's Academy on The Halifax
07.2022 - 09.2023
Preschool Lead Teacher
KinderCare
02.2020 - 06.2022
Patient Service Representative & Referral Coordinator
The Orthopedic Clinic
02.2020 - 10.2021
Receptionist
Sleep Wake Disorder Center
07.2019 - 04.2020
Office Assistant
DR Khan’s Medical and Psychiatric Institute
05.2016 - 07.2019
Bachelor's degree - Business Entrepreneurship Management & Marketing
Florida Technical College
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