Lashameyer Williams
Bossier City,LA
Summary
Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service. Priding myself in being a highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 10 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Banker position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Loan Consultant
First Heritage Credit LLC
03.2019 - 12.2023
- Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
- Reviewed customer applications closely to identify any opportunities for further development and revenue.
- Handled paperwork and moved between customers and lending institutions to smoothly resolve any concerns.
- Generated numerous valuable leads through outbound phone calls to local consumers and businesses.
- Compiled documentation necessary to successfully fund over 30 loans per month.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Developed strong relationships with customers through high levels of customer service.
Service Representative
Homedepot Call Center
01.2014 - 12.2018
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 100 customers each day.
- Met customer call guidelines for service levels, handle time and productivity.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved accounting, service and delivery concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Penn Foster College
Scottsdale, AZ10-2016
Skills
- Documentation review
- Mortgage refinancing
- Lead generation programs
- Credit assessment
- Pre-qualification
- Loan processing
Timeline
Loan Consultant
First Heritage Credit LLC
03.2019 - 12.2023
Service Representative
Homedepot Call Center
01.2014 - 12.2018
High School Diploma -
Penn Foster College
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