LA'SHAMMA FERGUSON

- Follow detailed work instructions and engineering documentation to support production operations.
- Read and interpret two- and three-dimensional technical drawings and specifications.
- Coordinate with mechanics and teams to ensure product readiness and issue resolution.
- Ensure all tasks meet company standards and contribute to on-time delivery.
- Maintain accurate records and support inspection processes as needed.

- Conducts product review with customer during product or process verification.

- Provides objective evidence of results.
- Supports the review an

- Operated and maintained precision tools for structural assembly, including electric drills and calibrated measurement instruments.

-Inspected automotive components on the assembly line and identified product defects.

- Operated and maintained manufacturing equipment according to safety and quality protocols.

- Collected and reported objective evidence of inspection results to support quality documentation and audits.

- Validated work instructions, tooling, certifications, process standards, and internal/external quality procedures.

- Provided insights and analytics to others for the development of display, promotional materials, product assortment, or packaging to support our strategies or recommendations for customers

- Maintained professional and technical knowledge by attending meetings and taking courses

- Identified and documented product or process discrepancies; segregated and controlled non-conforming materials.

• - Efficiently processed customer requests, enhancing service accuracy and speed.
• - Investigated claims, reducing errors and identifying root causes of service concerns.
• - Handled escalated situations and resolved billing issues, improving customer satisfaction and retention.

• - Worked closely with team members to resolve complex billing concerns quickly and accurately.
• - Researched and adjusted services to maintain customer satisfaction and loyalty.
• - Resolved complaints and technical issues using detailed research and problem-solving techniques.