Summary
Overview
Work History
Education
Skills
Timeline
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Lashan Flowers

Miami,FL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Public Safety Officer

University Of Miami Miller School Of Medicine
12.2022 - Current
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Notified emergency personnel of incidents requiring medical assistance and aid.
  • Supervised crowds at busy events to prevent injuries and property destruction.
  • Applied principles of law enforcement and fire protection.
  • Answered emergency calls for help from citizens and business owners.
  • Patrolled assigned areas on foot, or by vehicle.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Monitored criminal activity in community to identify suspicious activity.

Environmental Services Housekeeper

Baptist Cancer Institute
11.2021 - 11.2022
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Cleaned elevators, glass, and planters in public areas.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Removed waste paper and other trash from premises to designated area.

Customer Service Representative

Milam's Market
03.2019 - 11.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative/Call Center Agent

Alorica
11.2017 - 01.2019
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.

Education

High School Diploma -

South Dade Senior High School
Homestead, FL
06.2012

Skills

  • Officer Training
  • Sales and Upselling
  • Monitoring
  • Retail Sales Customer Service
  • Customer Service
  • Staff Training
  • Call Center Operations
  • Customer Relations
  • Call Control Skills
  • Performance Improvement

Timeline

Public Safety Officer

University Of Miami Miller School Of Medicine
12.2022 - Current

Environmental Services Housekeeper

Baptist Cancer Institute
11.2021 - 11.2022

Customer Service Representative

Milam's Market
03.2019 - 11.2022

Customer Service Representative/Call Center Agent

Alorica
11.2017 - 01.2019

High School Diploma -

South Dade Senior High School

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Lashan Flowers