LaShan Plaisir
HAVERSTRAW,New York
Summary
Adept at staff management and training, I significantly enhanced resident satisfaction and team efficiency at New York Foundling. Leveraging strong decision-making and team-building skills, I developed impactful programs and streamlined operations, embodying goal orientation and meticulous attention to detail without exceeding budget constraints.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Residential Manager
New York Foundling
07.2016 - Current
- Oversee daily operations within the facility, ensuring that all tasks are completed accurately and on time.
- Coordinate staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Evaluate employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Improve resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
- Apply and re-certify for SNAP benefits, SSI and SSA as needed. Budget PNA, Clothing allowance and Pre-Needs.
- Work with families and alongside support staff such as BIS, Nursing, CM, Day Programming, maintenance and dietary. Responsible for all facets of the life of the person supported.
- To improve the life of the person supported by enuring the team in operating on a person centered approach.
- Interviewed and assessed average of [Number] incoming residents per week.
- Managed, scheduled and determined workload for 12-members of a support team.
- Supervise, Supported and developed [8] adult males with developmental disabilities.
Cottage Supervisor
St. Christopher's Inc.
03.2012 - 07.2016
- Trained staff, completed schedule and payroll, completed weekly recreation schedules reviewed and approving vacation time and coordinating coverage during absences. Completed payroll
- Conducted monthly Independent living sessions.
- Managed critical incidents effectively, addressing issues promptly and ensuring proper documentation.
- Attended Life Plan Meetings, Court Dates and coordinated family visits.
- Ensured monthly hair supplies, biyearly clothing shopping and recreation funds were used appropriately.
- Organized entertaining recreational activities for home while staying within $[250] monthly budget.
Group Home Manager
St Agatha's
09.2007 - 03.2012
- Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
- Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows, developed a team. Completed weekly staff schedules, recreation schedules and payroll.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Developed the first and only two tier program for teen mothers and their children in Rockland county NY.
- Organized entertaining recreational activities for home while staying within [$400] budget.
Job Coach
Camp Venture
04.2003 - 03.2012
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
- Developed and maintained relationships with community resources to support job coaching.
- Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
- Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and self-confidence.
- Trained and mentored [19] Individuals with special needs that were hired to fulfill various roles.
Team Leader (House Manager)
Edwin Gould Academy
01.1993 - 04.2003
- Facilitated 90 minute Peer Group Meetings/Counseling
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members using the concept of positive peer culture.
- Trained and supported staff, Completed payroll.
- Worked with families, Care Mangers social workers and accompanied individuals to court for support.
Education
High School Diploma -
North Rockland High School
Thiells, NY01-1993
Skills
- Training and mentoring
- Goal oriented
- Attention to detail
- Decision-making
- Staff management
- Team building
- Self motivation
Certification
Adult CPR and First Aid
AMAP Certification
SCIP-R Certified
Timeline
Residential Manager
New York Foundling
07.2016 - Current
Cottage Supervisor
St. Christopher's Inc.
03.2012 - 07.2016
Group Home Manager
St Agatha's
09.2007 - 03.2012
Job Coach
Camp Venture
04.2003 - 03.2012
Team Leader (House Manager)
Edwin Gould Academy
01.1993 - 04.2003
High School Diploma -
North Rockland High School
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