LaShan Smith
Hempstead,TX
Summary
Dynamic Business Office Manager with a proven track record at Senior Living Community, excelling in account reconciliation and deadline management. Enhanced financial operations, achieving timely invoice processing and resolving discrepancies. Skilled in staff training and development, fostering a productive environment while ensuring compliance with industry regulations.
Skilled business management professional prepared for leadership roles. Brings strong focus on team collaboration, strategic planning, and achieving results. Adept in financial management, operational efficiency, and staff development. Known for reliability, adaptability, and effective communication.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Business Office Manager
Senior Living Comminty
04.2017 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment. Process billing for all contracted, and private, payers (i.e. Medicare, HMO, Hospice, VA, etc.).
- Monitor and collect accounts receivables, review aging reports, bad debt, and report delinquent accounts to the Administrator.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Assist in preparing monthly financial statements to include preparing monthly balance sheet, income and expense reports, patient share of cost, etc., as required.
- Review and interpret monthly financial statements and provide such information to the Administrator.
- Review entries to the general and statistical ledgers, to assure accuracy and compliance with established accounting procedures.
- Prepare financial and statistical reports as required.
- Ensure that resident admission contracts are signed and appropriately filed.
- Assist in the planning and implementation of changes in the accounting system.
- Assume the administrative authority, responsibility, and accountability of directing the accounting functions, personnel, and programs.
- Serve on the Budget Committee of the facility. Provide written/oral reports of such committee meetings to the Administrator as directed or as may become necessary.
- Ensure that an adequate supply of accounting supplies and equipment are on hand to meet the day-to-day operational needs of the facility.
- Prepare an annual operating budget for approval by the Administrator and allocate the resources to carry out programs and activities of the facility.
- Assist in preparing the annual operating budget, cost reports, tax returns, capital expenditures, etc., as necessary or directed.
- Process Write offs and Refunds as needed by the Facility.
- Performs other duties as may be needed or assigned.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
- Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
Assistant Property Manager
Property Management Company
05.2012 - 04.2017
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.Greet all customers with a polite, professional demeanor.
- Answer community office telephone calls promptly and professionally, provide requested information for telephone inquiries.
- Develop and maintain community relationships.
- Use Microsoft Office to produce and present documents.
- Assist the Community Manager in entering data into the management software program.
- Assist the Community Manager in completing guest cards and entering lead information in the Link System. “Leads” include but are not limited to people interested in purchasing Bayshore Homes or Bayshore Brokered Homes, moving a home into the community and etc.
- Maintain all community office files according to company policy, including state and local requirements.
- Inventory, order and verify receipt of office supplies. Coordinate maintenance of office equipment to ensure continuous customer sales and service.
- Document telephone conversations, visits, and presentations to maintain existing customers and to build a book of business of potential residents for property management.
- Work in conjunction with the Community Manager in new and used home sales. Present homes to potential residents as needed.
- Ensure residents’ privacy and property preservation.
- Comply with Federal, State, and Local regulatory requirements to protect the interest of the company and to avoid discrimination of residents, vendors and team members.
- Perform other duties as assigned
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Collaborated with local government agencies to stay informed about affordable housing programs, maximizing opportunities for clients in need of financial assistance.
- Piloted innovative solutions addressing local challenges like affordable housing shortages or traffic congestion problems.
Assistant Property Manager/ Booker-Keeper
Property Management Company
03.2006 - 04.2012
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Collaborated with local government agencies to stay informed about affordable housing programs, maximizing opportunities for clients in need of financial assistance.
- Piloted innovative solutions addressing local challenges like affordable housing shortages or traffic congestion problems.
- Spearheaded research efforts aimed at identifying best practices in urban planning, affordable housing, economic revitalization strategies.
- Assisted low-income families in accessing affordable housing options through knowledge of subsidy programs and eligibility requirements.
- Developed strategic partnerships with local organizations to expand affordable housing options for clients in need.
- Assessed applicant eligibility for affordable housing programs by reviewing documentation thoroughly and accurately.
- Advocated for affordable housing initiatives, addressing the needs of low-income families and promoting diversity within the city limits.
- Built a network of community partners and resources to provide holistic support services to clients navigating the complex landscape of affordable housing.
- Implemented strategies to increase affordable housing options for residents, addressing a critical local need.
- Developed comprehensive knowledge of affordable housing programs to effectively assist clients in securing suitable residences.
- Participated in ongoing professional development opportunities to remain current on industry trends and best practices in affordable housing administration.
Collections Account Manager
Property Mangement
01.2000 - 03.2006
- Implemented automated reminder systems that contributed to a decrease in past due invoices.
- Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
- Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
- Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.
- Conducted credit reviews for current clients to determine appropriate risk levels and adjust credit limits as necessary.
- Increased recovery rates by conducting thorough investigations into debtor circumstances and tailoring collection approaches accordingly.
- Collaborated with legal counsel on complex cases, ensuring all necessary documentation was prepared for litigation.Handles collections and fees, post rents, account deposits & reconciliation, process invoices & payables, and all financial reporting
- Leads rent collection efforts, specifically with delinquent residents
- Assists Manager with evictions and utility cut]offs as required on delinquent rents
- Assists Manager with the property’s budget guidelines
- Oversees renewal process, from assisting in setting renewal rates, creating and delivering renewal notices to creating and reviewing lease renewals and applicable addendums
- Reviews and maintains all resident files
- Handles all billing questions, move]outs, notices, lease cancellations and evictions
- Handles resident concerns
- Ensures all required city/county/state permits (multifamily license, pool/spa, boiler, etc.) are current at all times
- Processes all forms, reports, and administrative information
- Ensure that the appearance and physical aspects of the community meet KVM's established standards by physically walking/inspecting the property daily
- Schedules and monitors all maintenance activities daily and inspect the maintenance shop monthly with the Lead Maintenance
- Welcomes and assists Leasing Consultant with phone inquiries and showing the community to prospective qualified residents
- Assists with all reviewing rental applications, lease paperwork and addendums
- Handles resident concerns escalated by team members
- Maintains a positive customer service and “can do” attitude at all times
- Inspects with residents for all move]in/move]outs
- Reviews all notices to vacate to determine cause and recourse.
- Lead day-to-day property operations including budgeting, financial reporting, occupancy management, and lease renewals.
- Oversee rent collection, address delinquencies, and manage operational expenses.
- Implement strategic marketing and leasing initiatives to attract and retain residents.
- Promptly resolve resident concerns and enforce community policies.
- Conduct regular property inspections and ensure high curb appeal standards are maintained.
- Supervise and motivate on-site team members, fostering a productive and service-oriented environment.
Education
Bachelor of Science - Accounting
Howard University
Washington, DCHigh School Diploma -
Ballou Senior High School
Washington, DCSkills
- Deadline management
- Account reconciliation
- Staff training and development
- Office administration
- Payroll and budgeting
- Employee onboarding
- Office management
- Credit and collections
- Payroll processing
Certification
- CPM - Certified Professional Manager
- CM - Certified Manager Certification
Timeline
Business Office Manager
Senior Living Comminty
04.2017 - Current
Assistant Property Manager
Property Management Company
05.2012 - 04.2017
Assistant Property Manager/ Booker-Keeper
Property Management Company
03.2006 - 04.2012
Collections Account Manager
Property Mangement
01.2000 - 03.2006
Bachelor of Science - Accounting
Howard University
High School Diploma -
Ballou Senior High School
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