La Shana Avery
Downey,CA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
24
24
years of professional experience
Work History
Front Desk Receptionist
LATTC-DPSS/GAIN Regional
08.2021 - 02.2023
- Assisted with registering and enrolling Gain/Calworks new and returning students.
- Scheduled appointments , meetings, and databases systems, either manually or using a computer.
- Prepared and edited correspondence, reports, and presentations.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect students and business information.
- Completed all tasks in compliance with company policies and procedures.
- Welcomed visitors with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Organized, maintained and updated information in computer databases.
- Helped office staff prepare reports and presentations for internal or client-related use.
Package Handler
Fed Ex
06.2021 - 09.2021
- Scanned and sorted package
- Communicated with supervisors about delays or other issues with shipments.
- Followed verbal and written instructions to properly move and ship products.
- Stored and secured packages in designated areas to prevent damage and theft.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Followed safety regulations to maintain safe work environment.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Instructional Assistant
Aspire
08.2008 - 12.2010
- Supported student learning objectives through personalized and small group assistance.
- Supervised extracurricular activities to provide students with opportunities to explore interests and develop new skills.
- Provided performance feedback to help students understand strengths and areas for improvement.
- Mentored and tutored individual students needing additional help.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Monitored student behavior in classes and on field trips for unsafe or rule-breaking concerns.
- Knowledge of basic arithmetical concepts.
- Reinforcing instruction given under afterschool program coordinator.
- Directed group activities.
- Knowledge of english usage, punctuation, and spelling grammar.
- Managed groups 25-30 students.
- Self-motivated, with a strong sense of personal responsibility.
Data Entry Clerk
Los Angeles County District Attorney Office
08.1999 - 11.2002
- Answered and routed heavy phone calls.
- Managed office supplies and replenished inventory when necessary.
- Organized, sorted, and checked input data against original documents.
- Handled sensitive and confidential information with discretion and professionalism.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Followed data entry protocols, rules and regulations.
- Updated and maintained customer information, documents and records.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Filed timely cases to meet attorney's court dates.
Education
Bachelor of Science - Business Administration| Human Resource Management
California State University, Los Angeles
Los Angeles, CA12-2025
Associate of Science - Business Administration
Los Angeles Trade Technical College
Los Angeles, CA05-2022
Associate of Arts - Business Management and Supervision
Los Angeles Trade Technical College
Los Angeles, Ca|12-2021
Skills
- Multitasking and organization
- Attention to detail
- Scheduling appointments
- Skilled in Microsoft [ Word, Excel, PowerPoint, Access, Knowledge of ChatGPT]
- Listening Skills
- Problem-solving skills
- Verbal and written communication
- Filing and sorting
- Appointment scheduling
- Truck loading and unloading
- Package scanning
- Shipping and receiving
- Ability to lift 50lbs
- First Aid CPR AED [American Heart Association]
Timeline
Front Desk Receptionist
LATTC-DPSS/GAIN Regional
08.2021 - 02.2023
Package Handler
Fed Ex
06.2021 - 09.2021
Instructional Assistant
Aspire
08.2008 - 12.2010
Data Entry Clerk
Los Angeles County District Attorney Office
08.1999 - 11.2002
Bachelor of Science - Business Administration| Human Resource Management
California State University, Los Angeles
Associate of Science - Business Administration
Los Angeles Trade Technical College
Associate of Arts - Business Management and Supervision
Los Angeles Trade Technical College
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