Lashana Corbett
Charlotte,NC
Summary
Accomplished sales and customer service professional with extensive experience in team leadership and exceeding sales targets. Proven ability to guide and motivate teams, conduct effective training sessions, and implement process improvements. Exceptional communication and interpersonal skills with a strong track record of building relationships with clients and colleagues. Seeking a challenging role to leverage my skills and contribute to a dynamic team.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Medicare Enrollment Specialist
SelectQuote
Remote, NC
04.2022 - Current
- Delivered 95% customer satisfaction through exceptional service.
- Consulted Medicare recipients to ensure appropriate coverage, maintaining accurate client records.
- Initiated follow-up calls, consistently meeting sales targets.
- Developed sales strategies to target new customers and retain existing clients.
- Identified customer needs and recommended appropriate coverage options.
Medicare Sales Representative
GoHealth
Charlotte, NC, NC
07.2019 - 07.2020
- Guided consumers through health insurance selection, achieving a 90% retention rate.
- Conducted new hire training sessions, increasing team productivity by 25%.
- Developed sales strategies to target new customers and retain existing clients.
- Conducted initial customer screenings to determine eligibility for Medicare health plans.
- Identified customer needs and recommended appropriate coverage options.
SMB Sales Representative
Spectrum/Charter Cable
Charlotte, NC, NC
01.2018 - 02.2019
- Developed marketing campaigns, increasing customer acquisition by 20%.
- Successfully boosted revenue by 15% by managing accounts and conducting impactful cold calls.
- Conducted market research, identified new business opportunities, and fostered customer relationships.
Account Manager
Avidxchange
Charlotte, NC
08.2017 - 01.2018
- Conducted B2B sales, providing invoice information to existing business clients and ensuring timely payment
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Utilized CRM to collect, organize and manage sales data and customer information.
Residential Inside Sales
Windstream Communications
Charlotte, NC
08.2016 - 08.2017
- Tailored solutions for customers, increasing sales by 25%.
- Maintained a 95% customer satisfaction rate.
- Provided customers with product information, pricing and availability.
- Researched customer needs and preferences to identify opportunities for new business.
Call Center Manager
Convergys/OnStar
Charlotte, NC, NC
11.2013 - 08.2016
- Developed and maintained a team of call center representatives to meet performance standards.
- Monitored daily operations, including call volume, average answer speed, service levels, customer satisfaction scores, and other key metrics.
- Provided coaching on best practices in customer service techniques to improve the quality of interactions with customers.
Professional Recruiting Operator
Blitz Research
03.2004 - 06.2012
- Coordinated educational conferences, provided floor and client support, maintained accurate records, audited records, facilitated new hire training, and was awarded Employee of the Year in 2011
- Developed new business opportunities by prospecting for leads and cold calling.
- Identified key decision makers within target organizations and developed relationships with them.
- Achieved monthly sales targets set by management team.
Assembly Lead Person
Chloride Systems
03.1997 - 03.2004
- Managed and trained a team of 12-15 employees, resulting in a 20% increase in productivity
- Implemented process improvements, resulting in a 15% reduction in production time.
Education
High School Diploma -
Cape Fear Community College
05.1995
Course Careers Sales Development Education Certification -
Skills
CORE QUALIFICATIONS
- Articulate communication, both verbal and written
- Collaborative team player with independent work capability
- Strong analytical and problem-solving abilities
- Effective project management and prioritization skills
- High attention to detail and commitment to quality
- Excellent interpersonal skills for relationship-building
Knowledge And Skills
- Time Management
- Problem Solving
- Active Listening
- Critical Thinking
- Creative Writing
- Customer Service
- Data Analysis
- Decision Making
- Financial Management
- Leadership Skills
- Interpersonal Communication
- Team Building
- Attention to Detail
- Collaboration Skills
- Conflict Resolution
- Negotiation
- Networking Skills
- Presentation Skills
- Training and Development
- Project Management
- Strategic Planning
- Troubleshooting
- Sales Skills
- Research Skills
References
Available upon request
Certification
- Life and Health Licensed
- Medicare Licensed
Timeline
Medicare Enrollment Specialist
SelectQuote
04.2022 - Current
Medicare Sales Representative
GoHealth
07.2019 - 07.2020
SMB Sales Representative
Spectrum/Charter Cable
01.2018 - 02.2019
Account Manager
Avidxchange
08.2017 - 01.2018
Residential Inside Sales
Windstream Communications
08.2016 - 08.2017
Call Center Manager
Convergys/OnStar
11.2013 - 08.2016
Professional Recruiting Operator
Blitz Research
03.2004 - 06.2012
Assembly Lead Person
Chloride Systems
03.1997 - 03.2004
High School Diploma -
Cape Fear Community College