Lashana Hatton
Summary
Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. I am consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Also, I am committed to providing outstanding customer service and maintaining an efficient and organized workplace.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Laundry Aide
Oxley Park Health and Rehabilitation
11.2024 - Current
- Operated industrial washing machines and dryers, maintaining proper settings for various fabric types.
- Assisted in training new laundry aides, sharing best practices and techniques for efficient workflow management.
- Inspected clothing items for damage or stains, treating them appropriately before laundering.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Maintained a clean and organized work environment, ensuring optimal productivity.
- Ensured timely delivery of laundered items to clients, resulting in increased customer satisfaction.
Cashier/Customer Service Rep/Order Filler
Walmart
01.2023 - 10.2023
- TOP Order Filler
- Placing totes
- Utilizing a TC to scan printers, labels, and product
- Picking products from designated area
- Unloading and pallet placement
- Picker/Packer
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Receiving Clerk
Sysco/Capstone Log
03.2022 - 06.2022
- Answer incoming calls
- Make outgoing calls regarding loads
- Check the doors and dock space
- Check drivers in upon arrival and assign them to designated areas
- Load scheduling
- Print breakdowns for SN/PO numbers
- Assign lumpers to offload by earliest scheduled time
- Process payments (cash, credit/debit, check (EFS, TCHEK, Coaches))
- Issue driver's their paperwork
Shipping Clerk
Trane Technologies
07.2020 - 08.2021
- Respond to emails in a generous time frame
- Handle incoming and outgoing calls
- Load scheduling
- Logging loads
- Check status of scheduled/unscheduled loads
- Creating cover sheets
- Print BOLs (Bill of Ladings)
- Phone reports
- Maintain files
- Print packing slips
Dock Clerk
Trane Technologies
02.2019 - 07.2020
- Make sure trailers are locked in before forklift operators begin to load/unload
- Product scanning using an RF scan gun
- Serial number searching
- Looking up/creating inventory
- Palletizing
- Rebranding
- Labeling
- Label printing
- Checking damaged units
- Keeping work area clean and safe
Education
High school diploma -
Montgomery County High School
Mount Vernon, GA05.2017
Skills
- Microsoft Word
- Shipping & Receiving
- Materials Handling
- Sales
- Logistics
- Oracle
- Google Docs
- Manufacturing
- Front desk
- Microsoft Excel
- Retail sales
- Sorting and transport
Certification
Driver's License
Personal Information
Authorized To Work: US
Timeline
Laundry Aide
Oxley Park Health and Rehabilitation
11.2024 - Current
Cashier/Customer Service Rep/Order Filler
Walmart
01.2023 - 10.2023
Receiving Clerk
Sysco/Capstone Log
03.2022 - 06.2022
Shipping Clerk
Trane Technologies
07.2020 - 08.2021
Dock Clerk
Trane Technologies
02.2019 - 07.2020
High school diploma -
Montgomery County High School