Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Lashana Hatton

Summary

Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. I am consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Also, I am committed to providing outstanding customer service and maintaining an efficient and organized workplace.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Laundry Aide

Oxley Park Health and Rehabilitation
11.2024 - Current
  • Operated industrial washing machines and dryers, maintaining proper settings for various fabric types.
  • Assisted in training new laundry aides, sharing best practices and techniques for efficient workflow management.
  • Inspected clothing items for damage or stains, treating them appropriately before laundering.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Maintained a clean and organized work environment, ensuring optimal productivity.
  • Ensured timely delivery of laundered items to clients, resulting in increased customer satisfaction.

Cashier/Customer Service Rep/Order Filler

Walmart
01.2023 - 10.2023


  • TOP Order Filler
  • Placing totes
  • Utilizing a TC to scan printers, labels, and product
  • Picking products from designated area
  • Unloading and pallet placement
  • Picker/Packer
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Receiving Clerk

Sysco/Capstone Log
03.2022 - 06.2022
  • Answer incoming calls
  • Make outgoing calls regarding loads
  • Check the doors and dock space
  • Check drivers in upon arrival and assign them to designated areas
  • Load scheduling
  • Print breakdowns for SN/PO numbers
  • Assign lumpers to offload by earliest scheduled time
  • Process payments (cash, credit/debit, check (EFS, TCHEK, Coaches))
  • Issue driver's their paperwork

Shipping Clerk

Trane Technologies
07.2020 - 08.2021
  • Respond to emails in a generous time frame
  • Handle incoming and outgoing calls
  • Load scheduling
  • Logging loads
  • Check status of scheduled/unscheduled loads
  • Creating cover sheets
  • Print BOLs (Bill of Ladings)
  • Phone reports
  • Maintain files
  • Print packing slips

Dock Clerk

Trane Technologies
02.2019 - 07.2020
  • Make sure trailers are locked in before forklift operators begin to load/unload
  • Product scanning using an RF scan gun
  • Serial number searching
  • Looking up/creating inventory
  • Palletizing
  • Rebranding
  • Labeling
  • Label printing
  • Checking damaged units
  • Keeping work area clean and safe

Education

High school diploma -

Montgomery County High School
Mount Vernon, GA
05.2017

Skills

  • Microsoft Word
  • Shipping & Receiving
  • Materials Handling
  • Sales
  • Logistics
  • Oracle
  • Google Docs
  • Manufacturing
  • Front desk
  • Microsoft Excel
  • Retail sales
  • Sorting and transport

Certification

Driver's License

Personal Information

Authorized To Work: US

Timeline

Laundry Aide

Oxley Park Health and Rehabilitation
11.2024 - Current

Cashier/Customer Service Rep/Order Filler

Walmart
01.2023 - 10.2023

Receiving Clerk

Sysco/Capstone Log
03.2022 - 06.2022

Shipping Clerk

Trane Technologies
07.2020 - 08.2021

Dock Clerk

Trane Technologies
02.2019 - 07.2020

High school diploma -

Montgomery County High School

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Lashana Hatton