Lashana Ledbetter
Mint Hill
Summary
Results-driven Supervisor of Operations equipped with leadership skills and indepth understanding of industry regulations. Offers record of success in meeting performance and production targets. Detail-oriented in executing operational plans. Dedicated Parts Coordinator bringing progressive interest in a heavy duty truck industry background. Exceed financial targets regularly with innovative promotional strategies, diligent expense control and effective team management abilities. Highly organized with excellent relationship-building abilities honed by working closely with customers, suppliers and manufacturing representatives. Successful Customer Service Manager accomplished in keeping teams ontarget through effective training, motivation and quality assurance procedures. Supports transparency with regular monitoring and routine audits. Innovative leader with history of increasing performance and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Supervisor of Operations
Ryder
01.2022 - 09.2024
- Conducted staff meetings to review work activities and drive continuous improvement
- Verified work quality through observations and performance monitoring
- Resolved escalated customer complaints and answered questions regarding policies and procedures
- Kept updated records of inventory, supplies and maintenance actions
- Coordinated outside vendor support to meet office maintenance or service needs
- Recruited and onboarded new employees qualified for specific office roles
- Motivated employees to continuously grow knowledge and enhance abilities
- Supervised work of office, administrative and customer-facing employees
- Improved staff performance through continuous monitoring and training updates
- Enforced team adherence to quality standards, deadlines and proper procedures
- Preserved customer loyalty by quickly and completely resolving complaints
Parts Manager
Ryder
03.2018 - 01.2022
- Maintained quantity, accuracy and availability for parts inventory
- Maintained employee productivity through well-orchestrated monitoring and management approaches
- Developed strong relationships with vendors to negotiate pricing and improve delivery times
- Maintained clean and organized storage area for easy access to parts by staff members
- Collaborated with other departments, such as sales and service, to improve overall customer satisfaction
- Processed returns and exchanges of defective or incorrect parts in timely manner
- Trained new employees on proper procedures and company policies related to parts management
- Coordinated with service technicians to ensure timely delivery of necessary parts for repairs
- Updated electronic catalog system with new products or changes in specifications as needed
- Assisted customers in locating specific parts or providing recommendations based on their needs
- Resolved customer complaints regarding part quality or availability professionally and effectively
- Conducted regular audits of inventory to ensure accuracy in stock levels and pricing
- Demonstrated leadership and guidance to other supervisors and managers
- Addressed personnel problems and complaints, working with personnel to resolve or escalate to higher management
Customer Service Coordinator
Ryder
06.2017 - 03.2018
- Maintained customer satisfaction with professional management of complex escalated customer concerns
- Managed team's work schedules to complete customer coverage
- Trained employees by providing performance feedback and coaching in service techniques
- Built and maintained relationships to promote rapport with customers
- Oversaw hiring, training, and development of customer service staff
- Implemented new technologies or tools aimed at enhancing efficiency in handling client inquiries or requests
- Fostered positive working environment that encouraged teamwork, motivation, and strong commitment to providing excellent customer service
- Handled sensitive situations involving dissatisfied customers by offering personalized solutions tailored towards their unique needs
- Reviewed industry best practices regularly to identify potential improvements in current processes or strategies
Shift Lead Supervisor
Spencer's Gifts
02.2015 - 06.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
Travel CNA
Serenity Nurse Aide Academy
05.2012 - 02.2015
- Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
- Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
- Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
- Responded quickly and calmly in emergency situations.
Education
Certification - Nursing
Brunswick Community College
Shalotte, NC09.2006
Certification - Web Design
CPCC
Charlotte, NC08.2001
High School -
West Brunswick High
Shalotte, NC05.2000
Skills
- Facilities Inspection
- Recruitment and hiring
- Staff Evaluation
- Team Development
- Customer Service
- Maintenance Planning
- Inventory Management
- Health and safety compliance
- Workflow Optimization
- Schedule oversight
- Workforce training
- Employee Motivation
- Decision-Making
- Operations Management
- Strategic Planning
Timeline
Supervisor of Operations
Ryder
01.2022 - 09.2024
Parts Manager
Ryder
03.2018 - 01.2022
Customer Service Coordinator
Ryder
06.2017 - 03.2018
Shift Lead Supervisor
Spencer's Gifts
02.2015 - 06.2017
Travel CNA
Serenity Nurse Aide Academy
05.2012 - 02.2015
Certification - Nursing
Brunswick Community College
Certification - Web Design
CPCC
High School -
West Brunswick High
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